Big O Tires

After getting new used tires and a tire rotation, I noticed there's a new knocking sound on the passenger side . I'm thinking it was from the tool they used to prop up my Ford Taurus.

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I had a nail removed and tire repaired. Also had my tires rotated and balanced. When I got in my car and pulled off I checked the air psi in my tires and they were all extremely different varying from 27 - 35. The manual states 33. Why the psi was not checked and leveled in all tire is beyond me plus the repair was $25 which I've been told was excessive!

New tires for VW Tiguan 2009 needed alignment but you couldn't do it why???

Going through peoples cars. Wouldn't recommend them to anybody.

As usual, service was fast and efficient. Staff are professional and friendly. Have been getting my Jeep serviced here for years and get the same friendly reception and fast, excellent service each time.

Went in for a valve stem repair. Simple free service. I left and my steering wheel was shaky. When I got home I checked the tire pressure and they were all set to 50 PSI when it says right on the tire that max pressure it 35. The shaking didn't go away though, it got so bad I had to pull off the freeway and was late to work. After work I did go back and they balanced my tires, something they failed to do after the service. This fixed the problem but wasn't a very good experience. Customer service was fine everyone was nice but it's dangerous to send people's cars out like that.

Always helpful and go to work to take care of my needs

The wait time is ridiculous. Everything is 35 mins but in actuality it far more than hour.

If the folks at NASCAR are looking for a good pit crew, they need not search further the gang at Big O Tire at Shelbyville Road in Middletown. I picked up a screw in my part, causing a slow loss of air every night. I put the problem off to get fixed as I thought the wait and time it would take to make the repair would be so long. (Such was my experience at other Tire Places). But, not so at Big O!. I got in quick as could be and before I could even get settled in the waiting room, the Service Manager said it was all done. Bravo! You guys are the best

when I came in on Thursday to have my tires rotated one of the employees cross threaded two studs on my wheel. I was made aware of only one of them and the sentiment was that it's not a big deal because they will fix it. It was a big deal because I had to take off work the next day in which I lost a substantial day of wages not to mention an occurrence at work. When I explained this to the person behind the counter, he just sort of laughed and went on. I would have expected something for all of my troubles and lost wages. I spent almost a thousand dollars on these tires and I would expect there would be another way of handling this matter.

Enjoyed working with Jason and Roland.

I came into Big O last week for an oil change and tire rotation.The tech did not put the oil pan cover back on correctly, and before I made it home, it had come off, dragging in on the ground, and it is totally ruined.

Middletown store is always spot on. Never take any of my five cars anywhere else for services the store provides. Great store, great people who work there.

I brought my car in for an alignment, tire rotation and oil change. My car was there for almost 5 hours and all I ended up getting was the oil change and tires rotated. They had a reason to why the couldn't do the alignment for the second time in 3 months. The first time I brought it in it was there all day and they gave me a list of things that needed to be done before the alingnment. So I had it done. And then I bring it in on Monday and there is another excuse to why they can't do it again. They failed to call me before they started any of my services and I still had to pay full price and they didn't apologize or even look me in the eyes while talking to me. I was so disappointed I took it somewhere else, to a different company and they did the alignment no problem and it's driving great and they were so respectful and helpful. I will never use Big O Tires again.

Came here on recommendation of friend. I have had several bad experiences with other service garages, and I feel I have found a decent garage worth the drive to have service. Everyone did a very good job!

I came in to have a flat fix and they told me the tire was not fixable and that tire was discontinued, which it was. They also said that they called the big O in Radcliff that I bought them from and talk to them. I end up going back to the Radcliff store and took the same tire to them and they said it was fixable and they said the tire was also discontinued but they had located that tire if it could not be fixed.. They also stated they did not remember getting a phone call from them. Your store did not even take me out and show me the problem with the tire and just gave me my receipt and I had to go find my car. While I was at the Radcliff store I end up buying four new tires for my other car. I don't want to say that someone was trying to take me but it sure looks that way. Thank you and have a great day

I have been a customer of the Middletown store for several years and occasionally visit the Westport Road store as we have moved to the edge of PeWee Valley. Without exception the staff of both stores have always responded in a positive, professional manner and the service has been excellent.

I went there more then once last week. I paid $230 to have my heat repaired. When I got my car back, the heat was not working and the car overheated. After speaking with the staff, they said that when they cleaned my radiator some calcium may have come loose and I would have to pay for them to further damage my car. My family has done business with Big-O for years. Never again! I will contact the better business bureau. This is a tire company, nothing more. Took my car to another shop and they repaired the problem right away.

Great group of guys over there. Only complaint (not really a complaint) is that you do have to wait awhile for anyone to help you. They are always very busy!