Big O Tires

Had my oil changed. Was suppose to get free tire rotation. They forgot. Hurried and did it but cracked my wheel cover in 2 places. Showed it to them & they just walked off. I didn't have time to go back & talk to them was late for an appointment. I have been coming to this particular Big O for years. This was the worse service. May change where I go.

They made me feel very comfortable caring for a new car to the market, my model 3 Telsa. They took the time to understand the car and were very careful with all and was super quick.

Waited over an hour for an oil change

My choice of Big O is based on past experience so I was pretty sure all would go well again! Service for 4 new tires went without delay and I was off to show everyone my new tires! Of course they felt different in steering, handling, and braking. A little over a week later I came out of a store to find my right rear tire flat. I was able to inflate it enough to visit Big O for repair. A small screw was the cause and soon I was on the road again, feeling the assurance of Big O's product and warranty! Thanks for all the friendly and efficient staff!

Experience felt like I got ripped off. I asked for a tire plug for a screw in tire and was told (and shown) that the tire had a small cut in it. I asked for just the plug and was told they could install the spare, but would not put a tire with a small cut back on the car. I was driving with that tire as it was before it had a screw in it. I purchased two tires. I still wish my old tire had just been plugged as I asked.

Thank you very much for your expertise in assisting me with a wonderful day.

Hi Joe, my name is Allison and I've been coming to your store for 2 years now. I live in Shelbyville, but specifically come to your store because of the fantastic service I get time I'm at your store. The last time I was in I had rear brake pads put on on July 10th. Ever since then there's been a squeak or squeal coming out of the back tires when I press the brake pedal. So I brought in my car last Friday to get that fixed. I even called Brandon and he said that sometimes was normal with new brake pads and it would take time to wear in. However the noise kept getting worse, and sounded like a metal-on-metal screech, and last week they couldn't diagnose what the problem was. They took the rear brakes apart, cleaned them, and didn't find anything wrong. Ivan found a different problem and that I had a front brake caliper that wasn't working properly. That repair cost about $300. Well this week the squeal is back, worse then before, and I'm starting to get a little bit frustrated. I called Ivan back and he suggested the best thing would be for me to drop off the car so your techs could hear the noise first thing in the morning. I plan on doing this within the next 10 days. But I just wanted you to know about the situation. Feel free to contact me and I'd love to send you a video of what the noise sounds like. My email is Allisonhenze510@gmail.com and my number is 815-9018899. Thanks!

the mechanic test drove my car and immediately knew what the problem was....service was scheduled and work was completed on time as promised....very satisfied with the work done.....would recommend to a friend.

Not a huge fan. Apparently my fuel line was leaking and I had no idea when I was getting a new tire put on. I was told about the issue, which I appreciated, but it after they made sure the new tire was going on. He said they noticed it while it was up in the air. Had I of known about the leak prior, I would have had them stop so I can address that issue first. I was also charged $16 more for the exact same work done and exact same tire from the same store just 3 weeks earlier. The lady at the desk was a bit too casual dropping the RETARD word and saying FUCK a few times. Not at all what I expected.

I left you several years for a cheaper price on my tires. As I mentioned to Joe "I'm back not worth the so called savings". Customer service seems to be a lost art in this day and time. I have sent you several new customers and will continue to recommend you . Thank you and your staff for the excellent caring service .. Another satisfied customer Jerry Tindle

Joe - Just so you know I was in there a few weeks ago for a tire rotation and alignment for my Big O tires. After washing my car the next day I found scratches in a rotation manor on my wheels. Thought the scratches could be buffed out by a car detailer, but they still appear. Could send you pics. A representative gave me some oil changing coupons, but I think the wheels need to be replaced. Loyal customer for 35 + years. Kenny Greenwell

I've been coming here for years and appreciate the professionalism and desire to make the customer happy.

I dropped my van off at 10:30 for a full system check, when I called to see how things were going, they said it was in the last phase. I arrived at 3:15 to pick it up. Kris was at the counter, and when I asked how muck longer it wold be before it was ready, he acted like he really didn't want to help me (I got that feeling from him the whole time I was there, he would barely even answer my questions). Jeremy was standing there, and apparently he was the one working on my van at the time. He said he was checking out the wheel, and would be back in to give me an update...never saw him again. I looked around for my van, and it was on the side with the wheel off. There were 3 guys standing around my wheel doing nothing for a long period of time. Finally, I asked them to put my van back together because I needed to get out of there. That is when the manage came out and I finally got some results. I appreciated his help, I will however take my business to Westport Big O, and that is where my husband took it to fix my tire. I am sure he paid for another front end alignment, which I am not happy about, but I was not about to take my van back to the Middletown location, nor will I in the future.

Work was completed in a timely manner. Bryan or Brian was very professional. Thanks Don Borders

I came to Big O mainly because I received a coupon in the mail. I did however wait well over an hour for my oil change and paid $70 which I feel is an outrageous amount. While the staff was friendly I will almost definitely not be coming back because it was much to expensive and took way to long.

My daughter and I were traveling from a neighboring state when we hit a chuckhole resulting in a flat tire. We called this location for assistance and even though they were closing soon, the manager told us to bring our car in. By the time we arrived, it was closing time but all the employees pitched in to examine my tire. The tire was not repairable, so they quickly offered to either sell me a cheap used one or install my spare. All were very polite and good natured about the situation even though it was time for them to go home on a Saturday afternoon. We were thankful that these wonderful young men were willing to help a couple ladies in trouble. We were on our way within 30 minutes. Thank you very much!

Some of the workers were sexist and would avoid shaking my hand and making eye contact with me when i would engage with them. They are first come first serve so it was hard to know when it was a good time to come. One day I went and they told me to come back

Great service. I will be returning!

The amount you are charged should not be determined by who waits on you. The same "service" was free last time(for which I was obviously pleased) and was $50 this time! Too much for swapping out my own two trailer tires. I use this location regularly and have bought tires recently, relatively speaking.

My husband was working at the Firehouse and I go to get into my car and noticed I ran over a huge nail! I drove to my Middletown KY Big O and like always they EXCEEDED my EXPECTATIONS! Repaired my tire and had me safely on the road again! Thanks Big O! A Very Satisfied Customer! Mary O'Wheatley Louisville Kentucky