Big O Tires

Called about tire options, after I was told there is a "possible" option, I was told I would recieve a call back within 10 minutes. After roughly 20 minutes I arrived to the location as I had not recieved a call back as stated, proceed with paperwork and was told I had one vehicle ahead of me but it should just be about 30 mins. I understand first come first serve, but after waiting 30 minutes I was told they had not started, watched the vehicle ahead of me pulled into one of 3 empty bays for their service and that mine is "almost done." About 15 minutes later it was ready. I requested just mounting and balancing a tire on a single rim as I had little time to do this, and was given a pretty poor experience overall. It did not seem so busy as to warrant a call back, that was not fulfilled regardless, which is a major negative in a retail standpoint. When a time frame is given, or a promise for calls to be returned in a timely manner, I would expect that the commitment is kept or it is not made at all. The service itself seemed fine, but just not a good enough overall experience to be pleased with this location as I have done business with this company in past years, and will surely not return or make a recommendation for others seeking service. I understand certain services take time and that is fine but I expect commitments to remain solid or just be accurately informed otherwise

TOM was my contact at Big O Middletown. He was extremely, extremely friendly, nice, helpful, and knowledgeable. I would recommend this Big O location to anyone and everyone I know. Thank you SO MUCH, Tom, you did a fantastic job! I will definitely be back.

I was charged to have a screw removed from my tire even though I purchased my tires from a Big O only 5 months ago.

Came in with a flat tire. Was literally in and out in 10 minutes. I waited that long at the Westport road location just at the front desk to get my keys. Super fast at Middletown location. Will always come to this store!

$28 for a 10 minute plug of a tire is extreme

Knowledgeable professionals and trustworthy service.

Told me it would take an hour. Took 2 hours and 10 minutes. However, only billed one hour like the estimate.

Always helpful

Thanks for not putting the valve cap back on my wheel

The guys did a great job and got me in and out in no time - pricing was very reasonable as well. Thanks!!

`I have used this Big-O location for tire and non-tie services and have been well satisfied until my 10/11/2017 visit. I was initially charged $349.99 on Invioce No. 017006-303747 for a 2003 Trailblazer rear window regulator. When I complained that the same regulator with motor was $59.95 on line from 1A Auto I was given the run around: 1.The mechanic said that the car had to be picked up that afternoon. (Not true. I left the car with no instructions on pick up needs. In fact I picked up the car a day after it was finished) 2.They initially took off $50.00. (I refused the offer) 3. The store manager took off another $50.00. (I reluctantly agreed to this offer because I was told that this was Big-o's cost from Advance Auto across the street. 4. When I got home I checked the cost and availability at Advance Auto. $126.99 and in stock. With Big-o's discount I'm sure it is much lower considering it can cost as little as $59.95 I'm disappointed with Big-O because I have always given them high marks on service, honesty, cooperation, etc. but they scalp customers on parts. Maybe I should be using Big-O strictly for tires and not repairs.

It is good to know Big O Tires is in Middletown. I have confidence they will take care of my car.

The staff at Big O Middletown really puts forth a great effort to ensure quality service at affordable prices. I dropped my car off for a rotation and balance the night before and it was done bright and early the following day. If I had one request, it would be for the side parking lot to be paved. My car gets muddy when it's parked there and then it's straight to the car wash.

My oil change and tire rotation was completed in record time without my having an appointment. Thank you.

For the past two weekends your computers have not worked properly. On the first weekend I couldn't even get my car serviced and on the second weekend they had difficulty finding my information. After I paid I was handed my keys and told to have a nice day. Obviously nobody was going to pull my car around so I walked outside to find it. My car was parked on the side towards the back and the only way to get to it was to walk through a very muddy area with huge potholes full of muddy water. I had just gotten off of work and had on a dress heels. By the time I got out of the parking lot my car had mud splashed up the sides. My shoes were muddy and carpet are also muddy. Not a pleasant experience.

Employees are great!

As the person paying the bills, it would be most helpful if you would email our invoices to me. I know you have the capability because I constantly get these survey requests emailed to me.

Great service! They always take care of us when we bring our cars there. We will be back!

A little more expensive than I would have thought for a single tire mount, was expecting $10 based on services advertised, was charged $26, not told of price beforehand. Not huge deal . I will say time of service was extremely fast and appreciated.

Hello