Big O Tires

Great job.

PROFESSIONAL AND KIND STAFF. THEY HAVE A 3 STEP PROCESS BEFORE REPLACING PARTS THAT TAKE THE GUESS WORK AND UNNECESSARY CHARGES TO CUSTOMERS. THANK YOU BIG O MIDDLETOWN. BEST PLACE FOR WHEEL BALANCING TOO.

good people

THEY TRIPLE CHECK TO MAKE SURE THEY ARE NOT REPLACING ANYTHING THAT DOES NOT NEED TO BE. EXTREMELY PROFESSIONAL AND EXPLAIN SERVICES IN DETAIL. NO UPSELLING

Rudy was great on the phone yesterday so I anticipated good customer care. Also, after reading the reviews I somehow thought I would come in & be "wowed." I can't day I left feeling that way. Perhaps my expectations were higher than they should have been then I wouldn't have been disappointed. I had a donut on my car when I drove in & while it was put in my trunk, great customer service would have been to place it back in the "well" where it belongs. I have Big O tires on my car that are still in good shape with the exception of the tire that had to be replaced due to an incident not because of the wear & tear of the tire. As a senior & someone who lives paycheck to paycheck I'm thinking I should have done more research & gone elsewhere instead of trying to put the same tire on my car. It doesn't sound like that would have made a difference. Oh well. Lesson learned. Not a lot of real customer service happening. They did get me in & out in a timely manner.

Thanks

I was little disappointed in my wait time, They said be right with me and I waited , and waited 20 minutes later I ask can someone help me . The man said I thought you have!!!! He same man told me be right with me.!!! Two men at time , they both seen me!! They on phone ,!!!!!

I'm happy as always with the services provided

I came in at 5pm to have a tire repaired and they had me out the door in less than 20 minutes. Fantastic on timeliness. The service team did miss a chance to sell me 4 tires for the car as they need to be replaced. Don't worry though I will bring the car back when I have more time for the new tires.

I've always had a good experience at this store.

The last survey I filled out very extensively with some serious complaints thinking the store owner (Middleton) would contact me letting me know he had received the complaints and what he intended to do about them. I have been with Big O for 50 years and received nothing. I have Big O tires on two out of three cars and have been having all my maintenance done there also. I will continue to have the tire work (under warranty ) done at Big O but no new purchases will be made nor any maintenance work done. Very poor business practices. Bill Faust. The Mgr. Mike was the only person that tried to make sense of the problem and get the situation straightened out.

Professional team, great service!

The promptness of service was very good. I have not had any issues after work done. The staff was professional how i was treated.

The location in Middletown Kentucky never disappoints. Always top notch service

Overall satisfactory experience. I was told when the car was complete and drove away. No real interaction after initial contact other than technician showing me air filter. Forgot to reset the oil maintenance display. I was forced to rate product knowledge and experience although with my service situation I had no opportunity to evaluate, therefore I gave them a 4.

Great shop Would not go anywhere else. They go above and beyond excellent service

I was unhappy to learn that I did not get a full inspection of all 4 brakes during my first visit, otherwise I would not have had to come back to fix the 2nd problem.

Great company and knowledgeable staff. Liz, specifically was the one who help me, thanks for everything! I'll be back

Knew the product. Very efficient

Quality and timely work I always appreciate your attention to detail.