Big O Tires

Very good service

Big O Tires (Middletown, KY) always does superb work. They are very prompt, and will tell you what your car requires, not what would make a great sale at the customer's unnecessary expense. We have four family members going to them for service - integrity speaks volumes!

I had a good experience. I had to wait a little longer than I thought since all it needed was the tire reinstalled. They didn't try to pressure me into purchasing 2 new tires but instead offered me suggestions. Since my current tires had 15,000 on them I decided to purchase a used tire that was still good and wait for new tires. I have used Big O for many of my major tire purchases and I have experienced occasional flats. They never question but fix it. Great job!

Couldn't have asked for better! They were able to get me back on the road in a hurry. I was

Very helpful and nice to work with.

Great staff! Always helpful and they always greet you upon arrival. They do excellent work at Big O in Middletown

They have never let me down. Good service over the years.

They were honest. My car was brought in by AAA. The AAA person said that he thought my car needed a starter. They could have sold me a starter and a new battery but they didn't and I would not have known that.

My experience was very good. The staff was friendly as always. The service was fast and friendly.

very good service. Had a unigue problem with a rim that was damaged and chris took care of it and knew just what to do. Thanks again Big O.

Helped me get back on the road in a timely and cost effective manner...

Always good service I take all 6 of my cars here!!!

Have been there many times. Always felt I was being felt with honestly. Trust them.

Guys are always extremely helpful and courteous.

The store is great. However your online application for appointment setting is crap and you should really think about taking it out of production until it is ready. Here's what happens - I got quote, which is good and was able to book/set up an appointment which is also good. I received a confirmation with the quote for tires/appointment for my Mercedes. HOWEVER when I get to the store, they have me down for my wife's car (Infinity) so they didn't have the tires. Karina was great in getting the tires needed in that day and called me when they arrived. She got me in and out in an hour. The other thing to note is that the quote had rebates mixed in. The way it's presented makes it look like it would be what I would pay. What is not included is the balancing, tire disposal fee. Both this and mixing up what I receive from confirmation to what the store receives can get a customer off to a bad start, putting your store employees in a difficult position right off the bat. You should really consider delaying the calendar confirmation roll out until the bugs are fixed.

Tom has exceeded my experience there. He was very helpful and understanding with my situation and was very quick to help me. The staff was also great. They were able to get me in and out the same day.

I did my appointment request on line...when I arrived for my appointment they didn't know I was coming, but still got me in. My appointment was for 3pm. I knew there would be very little activity.

I was actually impressed with the service I received. The shop is not the cleanest or the prettiest the waiting area it was not very good at all but the service and everyone was very nice was worth going there

As they rotated my tires they also checked my brakes. I was very impressed by the level of service.

Quick and efficient service using high quality oil