Big O Tires

Always friendly service.

Everything went will

This was my the first visit to Big O for my son's new(er) car. It needed an oil change. During the service, they were able to identify several things that needed attention. I am grateful that they noticed the front tires were wearing improperly and needed replaced before winter. My son mentioned traction issues when raining, but not until after they pointed it out. Also, the oil had previously been changed at the dealer and they stripped out the threads to the oil pan there. It was frustrating, but Big O resolved that problem at no extra cost to me. Since it is a used car, I was glad they inspected and gave a pretty good report on the rest of the vehicle. I trust the Big O employees and the owner to fix things right. They always have great customer service and got my son's car in the same day.

The price was better then at other local dealers, and the service was fast and professional.

As a rule I do not normally respond to survey requests since I get so many. However in this case I am going to make an exception. . Although you were very busy at 9 am Sunday morning I needed to leave town for a family medical issue in Omaha. Neb. I was taken care of promptly, efficiently, and professionally. The young lady who waited on me could not have been more accommodating. As a business owner myself, I know excellent service when I see it, and I certainly saw it during my visit to your store Sunday. Both workers on duty that day were very impressive. "I'll be back"

Told of the best tires and what it would happen and what it would cost.

Quality product, outstanding service, caring management. A wicked combination. Thank you Cory, Steve, Devon and team.

The front desk staff at the location made it so easy. I scheduled my appointment a week out, received a confirmation text once scheduled, received a reminder of the appointment the day before. Then I arrived about 20 minutes before my appointment & had an easy check in/drop off. About 40 minutes after my appointment time I received a call telling me the scheduled work was completed but alerting me to a battery that was working at just over 50% of capacity. They gave me the price on a couple of batteries that they had which would work in my vehicle. I made the decision to go ahead and replace the battery and it was available for pick up about 20 minutes later.

I dropped a tire of for repair. It was done ahead of time.nthanks

Had a tire damaged and was replaced on short notice at the end of the day.

I am preparing for a long road trip, so I took my car in for an inspection and oil change. After the inspection, there were some unexpected issues that needed to be fixed. One of the staff members actually took me into the garage, and pointed out some of the issues he noticed. They were very patient with me while I asked questions, and never pressured me into any decisions. I appreciated everyone's assistance, and feel safer knowing that my car is better prepared for the trip.

Everyone were very knowledgeable with all the repairs that I needed. Everything that was needed for my vehicle was in stock at store.

Product knowledge and customer service were exceptional, I came to pick up my car with 4 new wheels, I had brought in one cracked rim . It was very cold and my wife's car had a low tire sensor light on and when I told Cory he assigned an employee to check her tires first. Then Cory took me to see the replacement wheels he recommended for my car. I left the store very satisfied with my purchase. I bought 4 tires at the beginning of the past summer and the help I received on selecting tires was efficient and exceptional. The atmosphere at the store has been excellent, they are there to meet all your needs. I needed tires and then wheel fixes. I left a very satisfied customer again.

Service was fast. Friendly staff. A waiting room that caters to those that want work while waiting.

I genuinely appreciated coming here out of my day. Most the time I go to get some service done it almost seems like these mechanics and workers are so sales-driven that they have to falsify/exaggerate some of the problems with a car in order to make extra money for themselves/their company. It's hard to trust franchise companies because of that, but I actually had the opposite reaction here. I had came in for a brake inspection and the technician/mechanic called me and told me what the car would need to get done and after telling him about my money situation, he told me honestly what I would be able to get done and still be okay with driving with the other services I denied. I do not know his name but he was very, very honest and understanding. I can appreciate that. Although I wasn't able to get my calipers done, the gentleman was very understanding and educating on how I could delay the problem and minimize the impact of not getting them done. When I get more money, I will be back to this place to get my calipers done because everyone I ran into was honest and that's hard to find in a franchise company. Awesome.

I used to go to the dealership but after several poor customer service and maintenance appointments I looked elsewhere. This Big O Tires location had good reviews so I went there and have been happy over the years. I often have to wait during my appointments and need bring my two young daughters. I appreciate the large clean waiting room and bathroom and how the staff is courteous and friendly towards us all.

Fast, friendly, reliable, service. This place is outstanding!

Got an oil change. Everything was done correctly and on time. Price was good, service was excellent.

When it comes to my cars this is my first call. Great friendly service

The staff was friendly, knowledgeable, accommodating. They answered my questions, they got me in quickly and out quickly, I feel like they checked the car carefully to make sure they knew what services were required, and then they completed them in a timely fashion.