Big O Tires

we had some failures ro communicate on the stores part but the team did everything they could to make up for it and my alignment is awesome now as well thank you guys!

I dropped off my vehicle and the guys got to work on it right away. The amount of items done to my F450 and the manner of which it was done was very impressive. I got back on the road the very same day. Everything was communicated along the way.

Top notch customer service! I blew a tire on the interstate shortly after closing time. I called the store, and I believe it was Matt who answered the phone. I explained to him I needed to get back on the road as I had another 4 hour drive to make and obviously couldn't do that on a donut. Like I said this was after the store was closed, Matt said come on in and he would wait for me to arrive. I arrived and Matt took care of everything. I had to have the tire replaced which he had me in and out in about 20 minutes. I am/was extremely grateful for his willingness to stick around and help me. If I lived in the New Castle area, I would definitely be taking my car in for my tire needs.

Brandon bell help me out taking good care of me and help me out with unloading and loading my tires. He was very helpful and I will be back Thanks Brandon Bell for your service

It was just a rotation, but the timing was on target and Bill was fast and friendly. Thanks

I called because I had bought some new tires and needed them mounted and balanced. They told me that I could have them done that same day as long as I got there an hour before close, which was no problem. After waiting for my turn in line it didn't take very long at all for them to get my tires done. I have brought the last 3 sets of tire I've purchased to them and let them mount and balance them. I've never had a problem. I will be back the next time I get tires.

I've had great experiences from this department. Always patient, courteous, fast and competitive on price.

I don’t know why just am

A word of appreciation for the excellent service we recently received from J.B., Brody and Mike. They went over and beyond our expectation in checking out our tires and making sure they were safe and roadworthy. We were visiting in Indiana and made it safely back to our home in Virginia. Thank the Lord and your crew for a job well done.

Everyone was friendly and explain to us as our tires was getting put on. Great service .

I called before I came and they were waiting on me when I arrived. Exceptional service when I was in a time crunch.

Friendly, communicated well

Very nice guy helped us!

Amanda and Jeremy answered all my questions and responded to each of my requests in a very helpful and professional manner. I appreciated their prompt service very much.

They are bery good group of guys always friendly and helpful n trust worthy my go to store

I dropped off my vehicle to have a tire checked for a possible leak. I did not wait just telling the staff member to work it in at their convenience. I had a ride to work so no need to wait. I get a call a few hours later telling me my car was ready. Repair made at no charge. Staff always polite, friendly and accommodating. I have always appreciated that they are professional in any interaction I’ve had or witnessed with other customers no matter how busy they seem.

I used them over the weekend and was very satisfied. I have used this particular facility numerous times.

I came in with a popped tired in my loaner car, and they were more than willing and able to help out. Effective, direct, and polite.

Always friendly I do most repairs myself but for any tire/alignment/balance I bring the car in and it's great they do the inspection and confirm or even sometimes point out things that need done for that alone I really appreciate the service

I came in for a tire rotation on my truck and everything went very well. I greatly appreciate that no one tried to upsell me on any items. Just did the job asked and I was on my way!