Big O Tires

I dropped my car at the facility and was given a ride back home. I was given detailed information about my car repairs. It was a very fast and professional service. I know that all my cars are in excellent hands. Staff is very courteous and they are experts in what they are doing.

Salesman was great. I had a deadline for service to be completed (without appointment). It was completed two hours early. Pricing was great on oil change.

I've now been coming to this location for several years, and purchased a number of sets of tires for my family fleet.... I've always been very happy with the service, never pressured. And listening to the interaction of the folks there with other customers, I've always felt they were doing things in best interest of their customers. They are always the first, and usually the only place I will go for any tire needs.

Friendly, efficient service

Mr. Houchins was very helpful and had my damaged tire replaced in a timely manner. I have purchased 3 complete sets of tires at your store and will continue to use Big O for my tire needs in the future.

Tom was great and I felt like I was in great hands.

We have been coming to Big O Mooresville for some time with several vehicles. You tend to keep the same guys working there which means it must be a good place to work. Also, the guys gain knowledge through longevity and stability. We know we can trust your employees to do good work.

Courteous efficient very well organized

Not sure if 1 or 5 was best on last answer. Never and issue coming to Big O. Great service, always honest and willing to help you. Tom Duh was especially nice and got me taken care of right away. Customers for life.

Very courteous and friendly. We're Loyalty customers and have had nothing but great service every time.

My car and I, limped in at 4:30 on a Friday afternoon. My service advisor Shane, said he would try to have it ready by Tuesday afternoon. The following day, at 1:30, Shane phoned and said they found the problem and had it repaired and ready for me to pick it up. That says it all! There are so many reasons why I continue to be a loyal customer however, if I had to chose but one, my service advisor Shane would be the main reason. The next time you need tires or service for your vehicle, stop in the Mooresville store and ask for Shane. Tell him, Sam referred him. You won't be disappointed.

Have bought several sets of tire there, always very happy with the service and the products. Shane was very helpful.

I always get great service here. The people at the counter are always informative and professional. I was helped by Tim Duh I beleive and really appreciated his patience and helpfulness, you guys have a customer for life.

Sales person Nick went out of his way to help with tires and rebates

First, Big O put 4 new tires on my wife's CRV. It has a much better ride now. As for my Civic, Derek gave me a $70 discount and a $50 discount. So I am pleased. Honda told me I needed to replace the rear right tire, but Shane noticed that it was the left rear tire that needed replacing. So I am very pleased with both Derek and Shane.

The folks are always knowledable, courteous and honest.

Follow-up: The initial service may have had its issues but the follow-up from the owner himself was awesome. Within minutes after he found out I had issues he contacted me directly. He listened to my experience and the concerns I had. He was right on top of addressing those concerns. He had them all addressed within the next hour. He even contacted Tire Barn to see what their price was and addressed the issue I had about over paying. Big O came through on their guarantee. They matched the price and made everything right. Awesome service! Big O has won this customer back!! Original: I used to really trust Big O, but this was not a normal experience I had with them. My brother-in-law who works directly with this store is always talking about how great it was so I grabbed a coupon and tried my luck. Seems this just wasn't my day. 1st the coupon I grabbed was actually tire barn so big bummer there. With my past history I decided to have them match the price because after all they guarantee the lowest price in town. Big Lie and my mistake for giving in but for 7:30 am on Saturday sometimes you just don't want to argue!!!!!! Big O couldn't even come close to matching the price so I paid almost an extra $100 for tires. Ridiculous!! But I paid my stupid tax. Where is what I heard: * The similar tire to what Tire Barn had they don't keep in stock. It is the economy version with only 40,000 mile on it. They would have to order it. Well when I called the day before it wasn't a problem to get them. If I didn't want or in this case need them I would not have came in for them on this day. Not everyone can just take days off whenever they want. * Even with the similar tire they couldn't match Tire Barn's price. So much for that guarantee. Overall the service was about normal (2 hours) because even though I got there at 7:31 am 2 people were in front of me for tires. I guess those 2 people being 1 minute faster must have been waiting outside for them to open for hours. Rest of the issues I had were just customer comforts that should have been there but weren't. I should have just dropped off instead of waiting. No more big O only Tire Barn from now on. I also need to update my family and friends who do business with them to ensure they get the best price available. Follow

Get me in and out in a reasonable time and did the job.

In the past month have required there services 3 times; once for truck back tire warning light came on pressure was low (they did a little extra on that job for free), then tire blown on car my son drives...they fixed that with a good used tire they happened to have (they could have just sold me a new one), and yesterday they fixed the brakes on front and caliper on same car . They are always kind and pleasant even though I called several times ( I was afraid I was bugging them, they nicely told me I wasn't). I feel like I can trust them. Am very grateful for their service and respectful employees.

When I have a service issue with my cars Big O is the only place that I will take them. I have trust in Big O and especially with my service writer, Tom Dhu. Tom always welcomes me and makes me feel as if I am the only person he has to deal with. I know that these CSI reports are helpful, but in my case it gives me a way to really thank Tom for what he has done for me. To Dave the owner , I spent 28 yrs in the automotive business. I've seen the way service sometimes takes advantage of people. Over prices jobs,parts and labor. I buy all my tires . All my oil changes and all my service from you.I know the difference between good and bad. Your business is only as good as your people. From the oil change crew to your mechanics to the front desk you are blessed to have all of them on your staff. And for me I have Tom Dhu to make me feel like I am appreciated. He is mostly the reason I drive 25 miles and pass countless shops . Because I trust his opinions and his word.Thank you Dave and thank you Tom I'll be back again when I need my cars serviced.