Big O Tires

I really appreciate Shane taking good care of my car and me as a customer who has gone there for many years.

Good service!!!!!!!!!!!!!!

Wish I didn't have to wait 3 hours but I know the store was busy so it is what it is

Thanks Tom

My most recent visit was exceptional. However, my visit a few weeks before for tires was a bit different. Still good service but some unanswered questions and i left with problems that my car did not have when I arrived there. No major problems, but still problems that have yet to be resolved.

Always reliable...

I gave this store only 4 stars because it is so busy. They really are a 5 plus star store. They are running out of 2 buildings. And are still very busy. You have to be there by 9:00 am to get on their list for work other than tires. Work like suspension work. I was there 4 times and was told 3 times they where full that day. I would have to come back the next ed day. So for three days I came back earlier in the the day and earlier in the day until the forth day I got to the store at 8:15 am and got on the list for work to be done that day. So I went back to my truck to wait. It was about 1.5 hour wait until they got to my truck. Witch I was told up front, when I was put on the list.

Excellent service.

Always busy, that's the one thing I hate about this store. But they know there stuff and I am always wellcomed by them knowing my name. They ask me what brings me in today and I just tell them my problem I am having. They tell me what the problem might be before they even look at my car. Then they tell me the wait time for them to look at my car and ask me if I want to wait that long. If I say yes they wright up a ticket of the problems in detail and I wait in the waiting room. Or if it is going to be a few hours I can leave and go elsewhere (shopping) and return there in a few hours and I am still in line as if I sat there for the few hours. These guys are the best. They answer any and all questions clear and to the point. And if I do not know what they are talking about sometimes they show me the broken or worn part on my car to better explanation what's wrong. So I get to see what's wrong before they replace it. I have learned a lot from these guys at Big O Tire.

Great job

They got my new wheels and tires looking great! Only problem i had was that i think the alignment was done wrong, for a few different reasons, and wasnt much help getting it fixed correctly but, I've gotta say tom was a great help on figuring out what tires i needed for my wheels. I definitely recommend asking him for sizing advice.

Great job!

Your store was very busy when I arrived. The person got me right in and took the time to show me the tires I ordered. I was told it would take an hour and half to complete the job, but I was out in about an hour. Kudos. Also the shop smell like cigar smoke had to leave and get some fresh air. On my drive home my sensor alerted me to an air pressure problems. I stopped into Walmart to have them check pressure and they were over inflated. All in all I will be back next month for 2 more tires. Kudos

thanks tom

My wife curbed a tire and cut the sidewall. The employee looked at my paperwork and said it was under warrantee so I got the tire replaced at no cost, so that was great. I did wait over 2 hours, which surprised me for a Wednesday morning. It is noone's fault, I guess it is a good thing for you that the business is so busy. I was hoping to be in and out quicker. I am pleased with the experience though.

Best Place

Rotated wheels and when they put my center cap back on they didn't get it back on right so I asked on of the guys in the shop to trim the center piece down so it would fit right and he was very nice and did it for me while I was standing there on of the guys that work in the shop came up to him you cant stop working on a car to do this was very rude to him I just paid over 4000 for wheels and rims I would have thought that he could have done that in private but the young kid just did it for me and all is good Thanks' to him I so wished I had got his name he looked new there

Awesome people

Called at 8am ask about financing on some tires I got approved called back told them the tires I wanted was told they had them ended up with a better tire not as aggressive as I like but does ride better shane matched the price of mesa to the crosswind and made it right wish there more opition of a tire but will ride these out for now last set I of tires I got 65k miles and they wasn't a name brand tire hopefully these last the same or more

Very quick