Big O Tires

My car and I, limped in at 4:30 on a Friday afternoon. My service advisor Shane, said he would try to have it ready by Tuesday afternoon. The following day, at 1:30, Shane phoned and said they found the problem and had it repaired and ready for me to pick it up. That says it all! There are so many reasons why I continue to be a loyal customer however, if I had to chose but one, my service advisor Shane would be the main reason. The next time you need tires or service for your vehicle, stop in the Mooresville store and ask for Shane. Tell him, Sam referred him. You won't be disappointed.

Shane was awesome as usual

I always get great service here. The people at the counter are always informative and professional. I was helped by Tim Duh I beleive and really appreciated his patience and helpfulness, you guys have a customer for life.

I have always had great service. Tom Duh is very knowledgeable and approachable at all times. I feel very comfortable recommending Antoine to Big-O in Mooresville with Tom.

First, Big O put 4 new tires on my wife's CRV. It has a much better ride now. As for my Civic, Derek gave me a $70 discount and a $50 discount. So I am pleased. Honda told me I needed to replace the rear right tire, but Shane noticed that it was the left rear tire that needed replacing. So I am very pleased with both Derek and Shane.

Nick did a great job at helping ensure the tires, wheels and leveling kit will fit my truck as assembled during the order process. Looking forward to seeing the finished product.

Follow-up: The initial service may have had its issues but the follow-up from the owner himself was awesome. Within minutes after he found out I had issues he contacted me directly. He listened to my experience and the concerns I had. He was right on top of addressing those concerns. He had them all addressed within the next hour. He even contacted Tire Barn to see what their price was and addressed the issue I had about over paying. Big O came through on their guarantee. They matched the price and made everything right. Awesome service! Big O has won this customer back!! Original: I used to really trust Big O, but this was not a normal experience I had with them. My brother-in-law who works directly with this store is always talking about how great it was so I grabbed a coupon and tried my luck. Seems this just wasn't my day. 1st the coupon I grabbed was actually tire barn so big bummer there. With my past history I decided to have them match the price because after all they guarantee the lowest price in town. Big Lie and my mistake for giving in but for 7:30 am on Saturday sometimes you just don't want to argue!!!!!! Big O couldn't even come close to matching the price so I paid almost an extra $100 for tires. Ridiculous!! But I paid my stupid tax. Where is what I heard: * The similar tire to what Tire Barn had they don't keep in stock. It is the economy version with only 40,000 mile on it. They would have to order it. Well when I called the day before it wasn't a problem to get them. If I didn't want or in this case need them I would not have came in for them on this day. Not everyone can just take days off whenever they want. * Even with the similar tire they couldn't match Tire Barn's price. So much for that guarantee. Overall the service was about normal (2 hours) because even though I got there at 7:31 am 2 people were in front of me for tires. I guess those 2 people being 1 minute faster must have been waiting outside for them to open for hours. Rest of the issues I had were just customer comforts that should have been there but weren't. I should have just dropped off instead of waiting. No more big O only Tire Barn from now on. I also need to update my family and friends who do business with them to ensure they get the best price available. Follow

Since moving to the area I've found Big O to be helpful with my needs. I really enjoy having Tommy Duh as my contact. He's my go to guy.

In the past month have required there services 3 times; once for truck back tire warning light came on pressure was low (they did a little extra on that job for free), then tire blown on car my son drives...they fixed that with a good used tire they happened to have (they could have just sold me a new one), and yesterday they fixed the brakes on front and caliper on same car . They are always kind and pleasant even though I called several times ( I was afraid I was bugging them, they nicely told me I wasn't). I feel like I can trust them. Am very grateful for their service and respectful employees.

Comment

I had my 2007 suburban services by the team at the Mooresville,Indiana location. I commend them for the awesome job they did..this vehicle definitely presented a load of challenges with the dawn if each new day yet tget handled each situation like a pro. Nick is wonderful!! His customer service is phenomenal!!!

Tom Duh was a big help. I'd recommend Big O to everyone.

I had great service! I was finally able to get brand new tires with a warrant...yay! Big O was also kind enough to provide transportation to and from my home while I waited for my car to get finished. It was an easy in and out process and my tires are working out perfectly.

Staff is great and very friendly and helpful

Shane and the team are first class. They accommodated our request to park our vehicle away from others. They even asked if it was ok to park it on the grass. They are honest, trustworthy and dependable. They will not sell you anything that you don't need.

Great staff and service. Cole Parton went above and beyond to help keep me in my budget. Could not be happier with the entire staff to work after closing hours to get my truck completed.

Treated like family!

Cole Parton did a great job helping me get some new tires for my truck , Super friendly and nice and made sure I got everything I needed. Great Customer Service! Offered free alignment check and also helped me get approved for financing so I could get everything I needed. Thanks!

Very friendly staff.

I trust my vehicles full service needs to Tom Duh, Big O Tires, Mooresville, Indiana. I have known Tom for over a decade (10 years) from his previous automotive establishment and currently @ Big O Tires. My family and I followed Tom from this previous automotive establishment to Big O Tires. We believe finding a trustworthy automotive specialist is as important as finding a trustworthy family doctor. We appreciate Tom more than he will ever know. He is a good listener, thoughtful, kind, knowledgeable and dutiful. He is a 'Git - R - Done' guy. Thank you Tom and Big O Tires!