Big O Tires

Todd Lane is friendly and knowledgeable - highest marks!

I was able to get new tires on new rims quickly installed while I waited.

BigO's commitment to customer satisfaction constantly delights me--both at the location I used to go to on south University blvd, and this new location on west Hampden. Your approach should be the industry model for all other businesses of this nature.

I had a nail in my tire and asked for it to be patched. Upon picking up my car and prepared to pay, I was happliy informed there would be no charge for this.

Great friendly service...

His help and care for our car was great Especially because I didn’t have an appointment and I was from out of town

Great Job,

Very happy overall, the service was quick and efficient, the price was fair, we did not feel pressured to upsell to other services. As I mentioned before the one hiccup was that one of the employees was smoking right at the entrance, we could smell it inside our car when we pulled up which was very unpleasant. I don't wish to reveal who that employee is as to not get them in trouble, but smoking in public-facing/customer-facing areas of the business is unprofessional and for customers who have asthma, can be more than just an inconvenience.

This was my first time at Big O Tires and my experience was fantastic. Starting with my jnitial phone call, the people at the shop we're incredibly polite and helpful. They really worked with me to find the right tires for my situation and my current budget too, finding me a good "deal". I appreciated the thought to my individual situation, because spending money in tires is not always easy. They also fit me in last minute and serviced my car very quickly. I also wanted to highlight Adalyn as the person who helped me tremendously and was great at the job. Overall it was a great experience and you have gained a new "regular" customer. I have also already recommended you all to some of my friends. Thanks!

I have been to this location several times and they are always nice and knowledgeable. They tell me what’s going on with my vehicle to were I can understand. Great service. I have recommended people to come here.

Staff were very helpful. Service done quickly and never felt pressured

Adeline was very courteous and helpful. Bio price matched the tires I wanted as well.

I went in for an oil change and to get a tire leak fixed. Manager was friendly and helpful. Work was done quickly, and there was no charge for fixing the tire and for tire rotation. Great experience!

The employees are friendly and knowledgeable. They do their best to help the customers and go out of their way to accommodate unique situations. I've had several frustrating issues fixed at big O and I'm grateful to have such good customer service near by

As a first time tire buyer, I was treated respectfully and felt confident that I was being steered in the right direction. They were running a little behind because of some drop-in customers and other reasons, but once my car went in for tires, it was a very quick process. Thanks!

Brian Hengeveld went above and beyond to make sure that my vehicle was fixed correctly the first time. I will definitely continue to go there as long as Brian is there.

Nate and Jeremy have always been so helpful! They always manage to resolve my issues within one visit!

I can't remember the name of the lady that helped me. But I came in to get my oil changed for my evo and she informed me that my brakes needed to be changed out as well. Although I didn't get them done there (due to the brakes that my car takes is on the expensive side) she was very transparent with me with all of the pricing. She also gave me the paperwork that showed the parts and pricing for each to take with me. Everyone there was awesome in getting me in and out. I didn't mind staying there to wait for my car too.

This is my second visit to this store. Nate Smith (Manager) took care of us this time. We were extremely impressed. He was very professional and took great care of us!! Will visit again. Thank you, Brock

Johnny and Colin were exceptional. Very helpful and did not want to charge me for services I didn’t need.