Big O Tires

Pushy sales, long wait, not professional staff regarding customer service.

I needed to get in and out and thats what i got. In that regard im happy... My problem with big o is i feel like thats all they do... in out and no time for a customer with questions or concerns or they dont listen to questions or concerns. Jesus listened to me tell him my valve caps were in the car and that i had a concern about a noise... when the tech brought my vehicle back (very timely) the tech was unaware (it seemed) of anything i mentioned to jesus. I feel like im left hanging... nobody comments much about the car. I feel like im praying any of it is actually getting done at all. I don't feel assured and 100% confident. So for other than tires i try to go elsewhere thats willing to chat about my concerns.

I've checked with three outlets that work on jeep cherokee sport vechicles about a clunking when making a sharp left hand turn. All three come up with different ideas with what is occurring when the vehicle makes the sharp turn. The dealership that handles Jeeps wanted to replace the control arms and trac bar. Another wanted to replace the steering control box and Big O didn't have a solution. At least they were honest when one employee said his jeep did the same thing without a solution. The Big O employees checked for loose connections and worn parts but said everything was tight and couldn't figure out the problem even though they witnessed the problem themselves. Since it is my everyday driver, It will be driven until something comes up that people can relate to or an accident. Hopefully not the latter!

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I changed one of your tires that had a nail in it and my wife brought it in for repair. They did a good job but did not put the spare back in the spare tire holder. My wife did not know to ask, but I would think it would be normal to put the spare back in the spare compartment of the vehicle.

Do not wish to leave a comment.

I am very disappointed with the level of service I received on Saturday, July 15th. I came in to get an oil change and tire rotation. After the work was completed, I only got 5 miles out of town and my vehicle was shaking so bad, that I could only go 50mph all the way home. You were already closed so I couldn't go back and have it looked at again. I live in the Westend-1 1/2 hrs away, and it took about 2 1/2 hrs to get home. I did take my vehicle to a local tire guy yesterday, and explained the problem. He pulled off the front tires and found massive amounts of dirt/mud inside. He cleaned them up-knocked all the dirt out-put them back on and it drove just fine. So--pls instruct your employees that when rotating tires, they need to be checked out and cleaned before just putting them back on. This situation caused me more time and money that was unnecessary, if the job was done right in the first place.

Oil change on BMW was done OK but left oil all over the valve cover and oil running down the front bumper

Had old snow tires removed and replaced with almost new set. Mechanics removed all 4, but remounted one of the old tires. Fortunately I looked when I got home or I would have driven around with a miss matched set of tires and my newer tire would have been disposed of. They need to slow down and these mistakes would not happen.

I appreciated working with Frank. He was easy to work with and very helpful in my warranty situation with Michelin Tire Co. Also, helped me into a new set of tires in association with the Michelin claim.

Four trips to this store for a slow leak in a tire. These people not only didn't fix the tire. The tire had to be replaced because I was driving on a tire with insufficient air in it. The worst experience I've had with tires EVER. I won't go back. Their attitudes match their lack of work ethic and bad character.

Work was done but truck pulls to right a little wasn't aligned properly

I've used Discount Tires in Denver for over 30 years...NEVER had one problem. I moved to Montrose, Colorado and there is not a Discount Tires in Montrose. I had a slow leak in one tire and took it to Big-O for repair. The first time they told me it was the valve and replaced the valve....wrong. I took it back and they told me it was a rim leak...also wrong. The third time I didn't bother asking and told them to please fix it...and, once again they did not fix it. The fourth time I went to the manager of the store and he told me it was the sensor in my car....also wrong. All four times I waited for a lengthy amount of time, even when nobody else was in the store. The store is filthy, the young men that work there have long greasy hair and not one of them EVER looked or behaved with the professionalism I saw consistently at Discount Tires in Denver. I've had a competent and customer service friendly auto repair shop pickup my car (yes, they picked it up, fixed it, and returned it), which is now fixed the right way. A friend of mine told me they took their car to the same store to switch from winter tires to summer tires. After THREE hours they picked the car up and they were charged, only to find that the tires had NOT been switched. They were told they would still have to wait for the tires to be switched. Another friend told them that $800.00 was stolen out of their glovebox when they were at the same store. You have a really bad store and American Express has credited my card. They won't be paid. Not only will I NEVER go back, I will tell everyone I know about this experience.

Service was fine, but they told there was no written tire protection plan. Huh? How do I know what is covered and what is not? I have to take your word for it?

I went in to have my brakes checked. I knew I was going to need something done. They said I needed pads and rotors replaced. After I agreed to that and an oil change, over an hour later they came back and said I needed the calibers replaced too. They said they couldn't get them to collapse, and I could come back in a couple days when the guy who has the right tool would be there. I told them to do the oil change only. I ended up going straight to another mechanic, where they did their own inspection. They recommend new brake pads, rotors and a serpentine belt. I got all that replaced for HALF THE PRICE that BigO quoted. Last but not least, I was a quart low on oil only 40 min after leaving BigO. The mechanic added more for $5.99. Come to find out, I could have saved another $30 with this other mechanic for the same oil change I had at BigO. Not happy with BigO!

I came in for a tire rotation and balance, well they rotated them, but didnt balance now I have to go back again to get it right. Not very happy

I needed new tires replaced in the front of car- Big O in Montrose replaced front tires with rear tires and new tires in the back. When my husband requested new tires change to the front, it all went bad and was physically assaulted by two employees. He was trying to help his wife.

I had to replace a couple tires on a trailer.After speaking with the service adviser about the needed repairs I asked that I be called upon completion. He gave an affirmative response and double checked my number. No call was received so I showed up a few minutes before closing. I asked the cashier why I wasn't called and her response was no one told her. This has happened every time I've had to leave my vehicle or trailer. I'm stuck using them because of the nation wide warranty, plus I really like the tires. They're the only game in town. It's unfortunate that they don't bump up their customer service!!!

Stop entering my email to get points you wrongly fired me over a month ago I consider this harassment. Whomever entered my email address should be reprimanded.....hows that for a review Martin?

Pushy sales, long wait, not professional staff regarding customer service.