Big O Tires

I had my oil changed and tires rotated. On my way home, I noticed that the steering wheel was tacky feeling, and my hands had a dirty residue on them. Had to clean my hands and the steering wheel when I got home. Never happened before.

Just came in for a quick and complementary tire rotation. Matt quickly took my keys and I was in & out in less than 45 mins.

Always happy, but it took about an hour for just a rotation. Waited 10 mins just to talk to someone.

Service was good but not to the level I have previously experience. The intake person I suspect was new to the position and somewhat distracted.

The store was very bus, the Thursday before Fourth of July Weekend. Yet they found time to make sure I was taken care of despite the hustle of all the customers. One older man, who was working in the back ( he was a little dusty from his work and wearing nitrile gloves), came out and made sure I was served, Gary, was his name I was impressed!

I took my vehicle in for the winter tire changeover and oil change service. Since my TPMS light was on I requested that the spare be checked during the service and that was noted on the work sheet. During checkout I asked if the spare was checked as I didn't see a pressure noted on the worksheet for the spare similar to noted pressure on the four mounted tires. Staff asked me to pull up to a bay and checked it. It was low and the cause of the TPMS alert. The total service was done in a timely fashion and mounting & balancing was done well as expected. I realize that it is my responsibility to communicate well what I wanted done. I think that it is your responsibility to check to insure all was done properly and as requested. After all, tires are your primary business.

They had my new tires on and balanced, rotated in less than a hour

They were very nice (other than the check-out gal who made no eye contact and offered no pleasantries at all). And, though they wouldn't accept a reservation (I live 1.5 hours away, so that would've been nice), they were super fast in getting the work done! Only thing in hindsight that I didn't ask for, nor was it offered to me, was pricing on comparable tires. Only one brand was offered, as they were in stock. And, no benefits of the tires offered were explained, other than "they're in stock," Hence, the lower "product knowledge and expertise" score. I'm sure they have this knowledge, it just wasn't displayed for me. Store seemed clean. Just outdated with a very loud and rattling heating system. I don't expect much more in a tire shop, so I'm not complaining at all. Just doesn't deserve an "excellent" score.

Been taking my vehicle to Big O for over 9 years and I am always treated well and vehicle service is amazing.

I did not visit within the last 6 months.....

I have been taking our two vehicles to the Montrose location for about 5 years, and I have never been disappointed by the service I have received. The manager, Wayne, is always very accommodating, as is the rest of the staff. I will continue having our vehicles serviced there.

I have had great and quick service.....but....I have had a dent put on my hood....and I had to get 3 estimates....and then....spend two days without my car while the dent was fixed....then last trip in for routine service.....someone broke a lug nut stud off and the part had to be ordered so I had to make another trip to get that repaired.....all the repairs were satisfactory....and people at store are good....but my vehicle keeps acquiring new problems every time I take it in

Quick and efficient wheel alignment.

Change process a bit when customer needs new tires...to save time / confusion. First check vehicle list on each tire manufacturer's web site..... to see which of their tires are the right fit for the vehicle needing tires.

They were polite and knowledgeable. But the person who put my tires on ruined the pressure sensor. They offered to fix but I was driving g to Chicago

I was greeted at the door with a friendly, "hello, what can we do for you today?". They were obviously busy yet took the time to meet my auto care needs in a timely manner. Another customer and I totally enjoyed the fact that one of the service men working on another vehicle was cheerfully singing along with the radio appearing to be enjoying his work. We could see another service man struggling and mouthing "this is a pain ....", yet he was continuing to to the job at hand in a positive manner. The staff know what they are doing and do it well, always courteously and politely.

The staff was very courteous and helpful.

I had my oil changed and tires rotated. On my way home, I noticed that the steering wheel was tacky feeling, and my hands had a dirty residue on them. Had to clean my hands and the steering wheel when I got home. Never happened before.

Used them last week, fast and friendly service. Need new chairs in waiting area, uncomfortable.

Always happy, but it took about an hour for just a rotation. Waited 10 mins just to talk to someone.