Big O Tires

WOULD BE 0! NEVER do business with this company. They forgot to tighten my lugs nuts causing my tire to come off going down the road. Lucky nobody got hurt, but it killed my Jeep which was in excellent condition, and to this day has never been properly repaired, which means I am left with no vehicle and a tremendous expense to fix. Good luck to anybody who deals with this company. Check your lug nuts before you leave. I am not the only person this has happened to, and they will come up with every excuse as to why it happened, right down to calling your vehicle a POS!

I went to get a front end alignment. On the tie rotation they stripped two separate tire studs and threads on front and rear tires. They tried to tell me they were messed up before. A day later i heard rattling coming from right rear so i did an inspection to find my center cap railing. I re turned back to big o's whee upon there inspection took out the stud, they stripped my center cap (hub cap) stud and threads to. The manager on Duty said it wasn't stripped , but i proved him wrong. They try to hide stuff they do wrong and try to cover each others back when they do wrong. Not even the manager on du knew what he was taking about. I will never go back and never recommend them to any one.

I may not know a lot about cars, but I do know it should not take an hour and twenty minutes to change the oil on a 2013 Fiat 500.

Replaced inner tie rods incorrectly ruined my rack and pinion. Told me it was the power steering pump when I took it back to them.

Was not explained on what name brand tire options was available. When i went in and asked for help to buy new tires was asked gow much did i want to spend i gave a price range and was taken inside and the repersentive looked on his computer gave me a price and said sound good price i said yes and he asked for my keys and did not give me any options or let me know how long of a wait there was i sat and waited 4 hours without anyone letting me know the wait time i could of had a family member pick me up

When in your store (over by the mall)I was not helped when I walked in after waiting about 10 minutes another customer walked in and was waited on I was NEVER even acknowledged! I usually shop your North Avenue store where I'm always treated with excellent customer service but not sure I will go back to any store ever

After speaking with my mother about what place to visit to service my car while I'm away at school, she recommended Big O Tires. I've heard many good things about the company, so I tried it out, but I was extremely disappointed. When I asked if they could check certain levels on my car, I was quickly dismissed so that the employee could get on with his work, and on top of that, they didn't fill out the paperwork on the back of the sheet they gave me, so I have no way of knowing whether or not they actually checked the levels in my car, so the main reason I went there was pointless. At the time of payment, I was asking the employee helping me about the service done to my car, and he ignored me, and proceeded to throw the pen and receipt at me. Their customer service is awful, and the fact that I never got a direct answer about what exactly they did with my car is beyond frustrating.

Came in on a Monday @7 am, was first customer. Took 4 hours to get tires and alignment. I left, truck was pulling to right and service TPMS light on. Took day off, brought it back Friday. 3 1/2 hrs later, two tires had to be replace due to cupping from mid alignment, had to replace tore pressure sensor and re align. When I left truck felt choppy going down the road. Took it to my mechanic in snorewood following Wednesday and all 4 tires were over 2 1/2 oz out of balance. Big o also charged me for nitrogen, a $40 extra without even disclosing. I think the crew needs more training. Not knowledgeable at all. Would not even return for a tire rotation.

Very disappointed and not first time. I won't be back. People need to learn their job. Only good thing I'd say is they stood behind their mistakes. But over the years I've bought dozens of sets of tires. Never had as many return trips to same store to get job done right. Huge waste of time waiting for them to get it right. I work so time is money. Firestone or the TDs on north is much better. The extra distance to drive makes the difference

Martin is a joke. He's so busy catering to his friends at the store that he doesn't seem to really care about running a quality store or helping customers. You can tell he has his "favorites" and his "buddies". Not the way a shop should be run. I've been a customer for 10 years so it looks like I'll be avoiding north ave store for awhile.

I came in for a tuneup because my vehicle was running rough. The employees I dealt with were pleasant. Afterwards, the vehicle ran a little better but still rough. I took it back to BigO and the told me it needed new coils. I took it to a trusted mechanic shop for a second opinion. They said it did NOT need new coils. They cleaned out the fuel system and tightened down the spark plugs I JUST HAD INSTALLED. Now it runs great. Either the tech at Big O was incompetent or was intentionally trying to scam me. Definitely not a good experience.

Was in to have tires balanced and rotated and asked him to check one I thought was low, the next day noticed the same tire was almost flat took it to Big O in Craig CO. And they found a nail in my tire!

I went to big o on north to have my tires rotated and balanced and a clicking sound looked at. They told me it would be 30 to 45 min. When I returned an hr later she told me my car was done and have me my keys. I asked about the clicking sound and she said oh they didn't look at that if you want them too it will be a while as they are busy back there I said ok I'll come back another day. As I was leaving another guy asked if he could get a quote on a ball joint the guy said ya but lets pull it in look and make sure that the pro. The customer asked how long was the wait and the employee said I can get it right in I have an open bay. Imagine my shock as I was just told 30 sec earlier a long wait I went again asked to speak to a manager and was told there wasnt one there. So I left as I was leaving I noticed my check suspension light was on They turned my air ride off and didn't turn it back on.

To Who It May Concern, I have always got my tires at Big O and always will but the last service I received I must admit was very poor. I had dropped a tire off to be repaired on my Dodge Journey you have to be repaired at 7:30 in the morning. That's at 29 and N. Ave. location in Grand Junction Co. Apparently lost a money order. The Spanish man who was extremely understanding and was not very happy that just happened. I wish they would have put a used tire on my car or something other than putting a spare on. No one called me told me they were putting on a spare or anyting. I will buy my tires at Big O will continue to do so. Remind me to help me out there was extremely understanding couldn't believe that actually happened you order a new tire for me but it will not be in for 3 days and Memorial Day weekend. I just wish someone would have called me and let me know. My service is always been excellent at Big O except for this time. I totally understand all the things can happen go wrong. I do very much appreciate your service you would give me in the past when your warranty on your tires are outstanding. Thank you Joel Ellis

The last time i was there i had terrible srvice, was told that when i got my new tire it would be mounted for free, it was not. I mentioned it at check out and it was shrugged off. Waiting 3 hours to have 2 tirestired mounted is absolutely ridiculous. Good chance I will not be returning.

No! NO! NO! DON'T FIND OUT THE HARD WAY!

was First customer through the door at 8:10 am. Waited 1 hr and 10 minutes for simple flat repair. Service person replaced my metal valve cap with a generic plastic one, my computer was going crazy when I left because my tire was over inflated, my wheel on my brand new truck was scratched up in the center.

This store sucks

They ruined all 4 of my 20" rims on my truck and i have been waiting for almost 2 months for them to get this issue resolved but the "manager" keeps passing the buck with excusses and now want to drill out my rims to fix them? Besides the "manager" refuses to stay in contact or even show remorse for what they have done to my property! This is just one of the many tji gs they dropped the ball on the last hand full of times i was in there! I hope the reginal manager gets a hold of me on this!

look I don't like wasting any ones time You guys missed the bad u joint even though you said it was good. I went there hoping a wheel out of balance but geese please send my vehicle in for reinspection cause the front bearings and other stuff isn't good. Big O I spent thousands the last year.....