Big O Tires

Martin started the service, but disappeared. We were quoted an hour and a half. After two hours, the tires finally came. After three hours we were finally done. The advertised $70 rebate was not honored, because it shouldn't be on the t.v.????? I'm happy with my Michelin tires, not the overall experience.

Last week had an allignment done after a lift and two parts needed moved and i could have done it outside in 5 min, but the truck was there already so i had to spend the extra 120$ .... Good allignment good warranty one year on mine , bad overcharging for extra upsales

I tried to call to make an appointment, but the telephone system would not allow me to reach someone.I went in for an oil change. I also had a small leak in one of my tires and asked since they rotate the tires would they check why my tire is leaking. My car went up in the garage as if they were checking something and after about 20 minutes, I finally approached the counter to ask how long it would be. I did not see the original person that started my paperwork. I was told it would be about 10 more minutes. I did not get an estimate of what the charges would be. There seemed to be a lot of confusion as to my car. When I saw my car was out in front, I once again approached the counter. I inquired about the rotation and leak and that was not done, so they had to take my car back in the garage. I waited for another 30 minutes. They seemed very disorganized. There were mechanics standing around. I was not confident that they accomplished my oil change correctly

Can't afford them.

I was very disappointed with my experience this time. I came in to get a nail taken out of my tire and got charged $15.00 for fixing it. When this has happened to my tires in the past it was always a free service. Plus I just received a coupon in the mail stating this was FREE. I don't like Big O Tire saying one thing and doing another. False advertisement.........

I left my vehicle to be serviced and returned later to pick it up. The service was performed well but took longer than the tech initially reported. Still satisfied with Big O service.

The wait time was longer than expected. Some things couldn't be controlled such as mechanics having difficult time getting some of the older parts off my car, but could do a better job on having the right parts in the first place and also letting customer know if you need to get mechanic to work on someone else's vehicle PRIOR to mechanic working on another vehicle. At least I was informed and given estimated price before services were done, and also given a discount along with free alignment. That's why service is only a 3.

when i got my car back after the oil change there was oil stained on the driver side carpet and on the steering wheel . had to clean them. But over all was very happy with service

I apologize for being a jerk in my last comment. I was very upset as my tuck was my dad's before and he died four years ago today.

Quick and courteous service at the desk and in the bay.

I felt that the service could have been better. I was not told when the service was completed and had to ask more than once about my vehicle after I didn't see it on the service rack. It was over 1/2 hour after it was off the service rack before I got my paper work. This was the poorest service that I have had at Big O Tires.

I had 2 new tires balanced & installed. Service was great!

Told wrong time to come back for pick-up. Walked from home, and had to wait another hour with a pet. Then another 20-25 minutes to get checked out. People seemed to be coming in to the lobby from the back lot with employee assistance while I waited by the front door for help. Eventually someone that had just arrived was going to be helped before me, I had to aggressively intercede. Communication needs a dramatic upgrade. After all the waiting, they wanted about $65 more for a job I'd been quoted the night before, in full. So I was told I had to wait, again, for the employee that had priced the job...who was helping other customers. About 15 minutes later, after I asked for the shop manager, but by coincidence, he was freed up, so I got them both at the same time. I feel fortunate that the price was then corrected, but if I hadn't paid close attention, they would have taken $65 too much. Why? No direct explanation, but something about the other employee not doing something right. I was quoted a price, it was written on their job white board, but the 1st employee "didn't do something", so the bill came out $65 too high?! Too many inconveniences that didn't need to happen. Not for nothing, but the tires I called about initially weren't in stock, naturally, so they sold me a cheaper "alternative". Overall not impressed. Just care a little (or maybe a lot) more about general courtesies, and my visit would not have had this string of unexpected inconveniences that cost me time I didn't have to spend.

It was a very good experience for most part

I normally deal with the Big O located in downtown Grand Junction. Went to North Ave on the weekend.Dropped a flat tire off . 5 hours later I had to call and follow up on the repair status. Un-repairable. Car was going to need tires soon anyways so I had them give me a quote. They did get new tires installed right away with minimal wait time. The spare that was on the car was just thrown back into the trunk not put away and mounted back in place.Small detail that would make a huge difference. Also the lug nuts have these little plastic covers over them that were not put back. Again small detail that would make a huge difference.

Very fast. Skipped the requested alignment check. Didn't explain the fluid tests. Check out could have been more informative. Oil drips appeared on the garage floor the next morning.

Dropped off a car for a tire rotation and alignment check with no other cars in the garage. Came back an hour later to find two cars had been placed before mine. This was around 11:30. I had to call back at 5:00 to get an update. Had the feeling if I hadn't, I would never had been notified that my car was done. This would have been an problem with the next day being Sunday.

Went in for a tire re-balance. Truck rides much better now. Job well done.

The team was friendly I wish that when they worked on my car they would have put a mat down. I had just cleaned my car recently and dirty shoe marks were left on the mat as well as the entrance bar to the door. I always get my car serviced at this location and in the past they always put a mat so that dirt doesn't get on the mats.

Very. Pleased with the service and price. Will definitely return!