Big O Tires

The Big O in Evans their staff has always been very pleasant and helpful when I visit. For the most part I'm very pleased

Every time I have to get my car serviced at big o they go the extra mile. Love this business

No review of safety check nor condition of brakes discussed

Never disappointed or surprised

My only issue is I requested a quote and it only included cost of tires. No mounting/balancing, valve stems, disposal fees was included which was almost $200 more than the quote.

The staff, service team, and overall value of my services are truly incredible. My best auto service experiences are always at this big O tire location. They are always my first choice when I need service for my automobile . Keep up the good work team you’re super

Service was acceptable.

Service was great. Got a good deal on some good tires. There was a issue with the alignment, due to several parts needing replaced an alignment was not able to be done at that time. However a thorough explanation was given and a detailed tech report was reviewed with me. A quote was provided and an appointment was made to get the repairs done. Look forward to doing business with this store for all my truck needs.

I came to this location last year for 2 new Big-O brand tires, a rotation, and a front end alignment. I had to stop the workers mid job because they weren't rotating the tires, then had to explain what they needed to do. Not sure why I needed to explain to the professionals how to carry out replacing 2 tires and then rotating, but I figured it had to be an isolated incident and shrugged it off. But then I came in just last week to do the same thing: 2 new tires and a rotation. The exact same thing happened. . . they weren't doing the rotation so I had to stop them and make them do the rotation. Why no one there understands the very basic concept of replacing 2 old tires with 2 new ones, and then rotating their position, I have no idea. But what was worse this time was that they made me go out into the shop and explain it to the "professional" mechanics that they still needed to rotate the tires, as I was doing so they all proceeded to laugh at me as if I was the idiot. Your employees are the ones that don't know what very simple jobs are and that makes the customer have to make them get it right. Which is one thing, but your employees make them feel wrong for doing so. Someone might want to address this because I have been a Big-O customer for almost 20 years buying only Big-O brand tires. I recently moved to a location that only has one Big-O so I have to go to this location, however, I might be considering taking my business elsewhere now.

The friendliness of the associates especially Jon they are just a great group of guys there that really know what they’re talking about and I feel I got a Superb product but yeah it was still very affordable these people were really work with you to make sure you’re totally satisfied just keep on doing what you’re doing you’re the best

Customer service and tire service was great ONCE the vehicle was in. However, super frustrated with not being able to schedule an appointment and having to wait for first come, first serve. Having to wait an hour to just get the car in, and then another 45 minutes to have the service does not work for a working single mom of two. I ended up having to come back the next day and try to figure out what to do for 2 hours to keep the kids entertained. I have always enjoyed and recommended this particular Big-O for service, but pretty sure I will be looking around for a place that will schedule an appointment.

I came in first thing to replace one flat tire. Even though the compressed air had a temporary issue, I was only there for 30 minutes before the job was done, and I was kept aware of why it took a little longer than usual. The price was fair and the service was fast and well done. Definitely will come back again for any tires or oil changes in the future. It's a great group of guys and they do good work.

Shouldn't take 2h 45m to install winter tiers

This store has a great owner and team. They are always accurate and polite.

I dropped off the car at 1:15-1:30pm for a 2 pm appointment. I didn't get my car back until after the shop closed. As I was paying I made sure that everything was done on it and I asked if it ended up needing an alignment since I never heard back about it and he told me no. But then doubled checked with the mechanic and came back and told me it needed tires and an alignment. But I had already told several different employees including Jon that the tires where in the back because I knew the old tires were unsafe. I was even shocked that they put on the same old/treaded tires to begin with! The end of the work was rushed and everyone was in a hurry to leave. I believe this would have been quality work and a great opportunity of me to leave a positive review. But I am very disappointed. I appreciate all the work and service provided. As well as the financial assistance I needed during this difficult time for me. This team has potential although the communication between team members, management, and technicians needs improvement. The names of the employees I talked to that day 4/9/18: Ethan, Lucas, Jon, Earl.

Friendly and easy to talk to. Gave me a time it would be done and it was almost exact. They have always be my place to go

Two hour wait -- even with an appointment!

I dropped off my vehicle for an oil change and I don't believe it even took 20 minutes. I went across the street for some lunch and barely was able to finish my meal before they were done. Outstandimg service

Brought car in for oil change, asked them to do winter special which included tire rotation, check all fluids, hoses, etc. I specifically asked them to check hoses for coolant system and radiator. They did not.They changed the oil only! Had me make appointment for everything else! When I tried to make appointment originally they said first come first serve. Very surprised they didn't do any of the above.

Fast and friendly service.. I also loved how they showed me how bad my breaks were instead of just telling me👍👍👍