Big O Tires

I was pleased with the service and customer service overrall but I was pretty disappointed in being there over 2 hours without warning or estimate in time. The reps at the counter should give customers a number of cars in front of yours so we have an idea of how long it might take. Only negative thing I experienced.

I am a frequent customer and the salesman made sure that I understood everything that was being done

It was a very busy day after a snow storm, but your people got us in and installed four new tires on my trailer in a reasonable amount of time.

Everyone was very friendly and welcoming. They worked so hard to get the job done and in a timely manner. The process was explained to me in detail and they took the time to answer all of my questions. Costs of service were very affordable and I greatly appreciate that as well.

I got a battery from Big O in March 2015. In March of 2017 it was starting to go bad, but was really bad in September 2017. I got a new one in accordance with the warranty, but the new one was almost $80. It seemed like a lot to pay considering I had already purchased a new battery from them.

The young lady processing my paperwork did a fantastic job!!!

Good Service!

Fixed my flat tire very quickly and free!! WOW

Didn't have to wait too long for my tire rotation.

Associates were personal and friendly!

They were quick to solve my problem.

It was awesome they allowed us to being our dog inside where it was cooler. This was not a planned visit, blew a tire.

Fast credit approval like it and reasonable prices

There always helping and making sure your vehicle gets all the repairs it needs. The staff is awesome there really down to earth and know what's going on. I don't really have anything personal bad to say

Very long time to complete service.

I was given a next-day appointment (8:00 am). The service person was very polite and helpful. When I needed some extra assistance, someone was there to help with my vehicle. Considering I'm a senior citizen, I very much appreciate the very good service and price.

When I arrived, they said it would be a 2 hour wait. It ended up being nearly 4 hours. Do I need say anymore. There was confusion on diagnosis, therefore they ordered the wrong parts. I'm sure that was why 2 hours became 4 hours. That affected my over-all rating on this survey.

I did have a issue with the original tires I got. I talked with the manager Geoff, and he got everything squared away. I was very pleased with him and his team.

I was very happy with the service provided. However, I asked for competitive pricing for 2 other vehicles. Also need breaks and struts. Needed quotes on that. It was busy. I wrote down my vehicles. The cost I have from Firestone. I wrote it on the back of my alignment paper. So you have my information. I said call or text me the information when you aren't so busy. Today is Saturday, I asked for this on Wednesday. No contact. I was giving you business and yet you didn't care about earning it in the simplest way.

Had my parents' SUV so I could pick them up from DIA. That morning the vehicle low tire pressure indicator came on, I didn't want to chance driving over 100 miles on a bad tire. Went to a different place first, but the wait time was ridiculous as I needed to get on the road. Went to Big O to see if they could help me. Had the tire checked and the faulty valve replaced - free of charge by the way - all within 45 minutes!! I'm so thankful that I was able to travel safely, and even more grateful knowing my parents will be able to safely drive too!