Big O Tires

Everyone there is knowledgeable and friendly. We have been taking all of our cars there for five years and they have always done a great job.

Staff at Big O Castle Rock are always friendly and knowledgeable. The team is professional, efficient and attentive, they have kept my vehicle maintained and safe to transport what is most important to me, my family.

Chad, I hope you are the one reading this. A while back I sent our 2015 F350 in to check out the front end suspension. Driver complained it wasn't steering right. I received a call from Big O advising that there was air in my pwr steering system which was causing the issue. BS. Then received another call that related that the splines on the steering shaft were gone and I needed a new steering box. Couldn't buy that since it was fairly new. Took truck to another mechanic. Nut on drag link to box was loose, falling off. Tighten up, worked fine. Mechanic found several worn items in ft end which we replaced but the issue was the loose nut. Should have been obvious to anyone checking steering. Nut was not stripped, hand tightened and then used wrench. I have been doing business with Chad for over 20 years. Always felt I was treated fairly and honestly, but not this time. The people calling me about my problems were not knowledgeable about the subject. I try not to believe this happens to a lot of people at Big O but it did to me this time. The cost to fix was stated as $3500+. and didn't address other loose parts. I had the entire front end rebuilt for $2000. Steering box is fine. I still bought new tires for the same truck from Big O but don't think I'll depend on you for my other needs. I stopped by several times to talk to Chad about this but he was never there when I stopped. If he wants to discuss please give me a call.

Quality work.

The boys at BigO did a great job, as usual...

The staff at Big O Castle Rock have always ben efficient and reliable. They get my vehicle serviced asap. If I need tired, they find them for me if they're not in the shop before I arrive. My care is returned to me like when I took it in.

I love this big o! Mike, Matt and the mechanics always take good care of me

Great staff and store to deal with

Michael Young and all the members of Big O Tires staff in Castle Rock Colorado on Perry Street are always friendly, courteous, knowledgeable and professional. They know the business of auto repair but more important they know the business of people and customer care and service

This location has excellent service and the personnel hear are excellent

Everyone was very friendly...they fixed my car quickly and for a very reasonable price!!!

I’ve been coming to this big-o for 20 plus years and have never had a negative experience.

I think Mike and the rest of the guys at Big O in Castle Rock are simply the best. Not only extremely competent but also kind to one who has absolutely no idea about how to take care of her cars! I rely on them to keep my cars in excellent working order and they always come through. I could not be more pleased with my many e peril cel with them.

Friendly associates, confident in their abilities, good time it took to complete the service, goid communication

The staff at Big O is consistently professional, efficient, and very nice! I always leave there with a smile on my face and a happy car.

Service writer Mike Young was excellent, helpful, courteous and pleasant. He also helped me understand the impacts of not running the car frequently after a new alternator had been installed by Big O 9 months ago.

Daniel was very helpful and professional. When he discovered that the wheels shipment was missed, he kept me informed of the status and was able to work on the vehicle as soon as I arrived at the store. The other staff are also very polite and helpful as well but I was referred by a friend who has a great customer relationship with Daniel.

Chad and his team at the Castle Rock location are great. They do what they can to help everyone at a very busy location and work to get customers in and services performed in a timely manner and clearly communicate the estimated timeframe for completion of the selected services. I have used them for almost 20 years and they simply do a great job and stand behind their work. The front desk Service Advisors take the time to explain things and many of them have been there for numerous years and people don't hang around unless it is a good place to work. Nice to be able to call and speak to someone you know.

Very personable and great service time after time!

Service, value, friendly staff.