Big O Tires

Continued e-mail...I would have returned but didn't realize the issue was still there 7ntil I was headed home on the interstate. Thanks again for good customer service for someone hundreds of miles from home.

Justin was very knowledgeable and helpful answering all my questions.

I am grateful the staff fit my car work in for rotation, flat tire review, and oil change and air filter change. They called me when it was ready.

I got tires that are good for snow just in time. We just got 2 feet of snow! I was happy that you were able to install and balance these new tires in a short period of time! I like that I can ask your staff about what the tires that I am buying are good for. Like, snow, rain, etc.

Had an issue when changing out my winter tires. I was told I needed an alignment, but the one I did 6 months earlier when I had my tires mounted by the same store. I was under the impression that it was a 1 year alignment. Apparently it was not, which doesn't make sense when I was coming back to get remounted and balanced. Oh well. I'll get an alignment where they will not try to continually charge me 79.99 each time instead of 119.99 for the entire year. Just seems like a good way to keep customers coming back if you can make return visits easier for customers.

I'm not living up in that area anymore. I'm using the Big O in Cañon City now. I wouldn't have continued to use Big O if I wasn't happy with the service I received in Louisville. Hopefully this Big O will be as good as the other.

I've been going to this Big O Tire for years. I was always met with friendly service. Never felt like I was being taken advantage of in any way. Always felt like they knew what they were doing. Lately things have changed a bit. I'm seeing new faces around there. Seems much much busier, which is good, of course. But the staff seems noticeably more stressed. I took my car in for an oil change recently and they missed the fact that when there's a filter change that amount of oil needs to be accounted for. Small thing, no big deal. When I showed up to get that taken care of they asked me where I'd gotten my oil changed last time and told me that whoever had changed it had put the oil nut on so tight that they had to cut it off and replace it with a new one. Well, I'd gotten my oil changed at Big O last time, of course. Glad that guy, whoever he was, didn't break anything. I just get the feeling that there's some slipping going on over there lately. Not as tight and friendly and thorough as they used to be.

Thanks for quick tire rotation!

Hub cap fell off or never got put back on the right rear tire. Had called Big O the next day and they never found one in the shop. I never drove 125 miles before I noticed it was gone when I got gas.. I ordered one off ebay for 20 bucks but was a hassle and it sucked to see cap gone.??

Adam was so much help and provided excellent customer service. We were in and out very quickly and I am extremely satisfied with the service! I will definitely we coming back!

Everything went smoothly.

I called discount tires first and they were unable to find any tires that would fit my 22 inch rims. Thankfully Adam found snow tires that would work with my 22 inch rims. I was worried I would have to buy a new set of rims but thanks to him I can keep my rims and save a bunch of money.

Took way too long....a couple hours for a simple wheel check. Found out it was nothing serious.

I have been coming to this BigO location since about 1993. I have seen several managers come and go and have liked them and gotten to know them. Adam is great! Chase is up and coming too! I own 76 tires on various (7) vehicles and have tractors and trailers too that make up all my tires. Adam has been most helpful in fulfilling all my needs as well as recognizing my continued business with you and has provided my with VIP service in order to keep my landscape trucks fully operational from a tire perspective. Thanks guys!

The work was done very well. Lug bolt covers were lost on a previous visit.

I had a nail in a tire, it was repaired to my satisfaction. Adam was very helpful and cordial in getting the repair completed even though the shop was very busy and they had to stay after closing to finish.

Our first visit to this location for service and we will be back!

The people who work at Big-O Tires in Louisville are outstanding! Adam does a great job of running the place.

I feel like I always receive outstanding service from this location of Big-O. On my last visit, I had an experience that I didn't like so much. On my last visit, I told the workers to check out my heat shield because the dealer told me it was damaged and needed replacement. When they had it on the lift at Big O they showed me that one of the brackets had rusted out. They told me it would cost $XXX to replace it and that they could just tie it down with a coat hanger and that would stop the rattle. I told them to do it. I drove home. The rattling was gone. The next morning, I looked under the car to see my newly secured, rusty heat shield, but it was no where to be seen. I had a friend come over to double check. He confirmed that the folks at Big-O removed it.

Excellent service