Big O Tires

The staff is courteous and helpful

I called to make an appointment and Mashonda from the Tustin location was very nice and got me in fast. She was also very accommodating when I checked in and when the job was completed.

Nice people! Honest service. Timely updates.

Juan Manager was Very Helpful and Explained everything in detail for services provided for my vehicle

I am always treated fairly at Big O Tires in Tustin. The staff is friendly and know their stuff. They generally meet and sometimes beat their completion time estimates and notify me by text when done. I have found their work as good as most dealers at a slightly lower cost. I often recommend this store to my family and friends.

everything went perfectly

Mishonda and Garcia were great! Friendly and knowledgeable. Thank you!!

No High pressure tactic for needless work.

She was fabulous--from our initial phone call through the end of my visit. WAY better than I expected!!!

Dry knowledgeable and professional. I feel like my car is now safer to drive.

The receptionist/administrative Lady at the front desk was extremely knowledgeable about the various services and quoted me prices ahead of time that they offer in the shop . I recently purchased new tires somewhere else therefore I did not need anything else except an oil change for my Subaru. The appointment was made and when I showed up I only waited 5 minutes to have my car serviced. It was finished within about an hour or so just like they had told me. It was a first time for me to come to the shop located in Tustin, I was pleased and I definitively will return for my next oil change or... whatever. You run a good business with excellent service. Thank you for your good work. (We both used Tustin shop for our own respective car)

Check in was easy, and the associate was able to find the exact tires I requested same day. I dropped off the wheels, with tire covers on. The staggered set was installed correctly, labeled and the tire covers placed back on. Excellent service. As a side note the website would not let me order the tires ahead of time because they are not manufacturer specs since they are my race tire set with different wheels, so i could never add them to my cart!

Awesomeness as always!!!!!

Juan the manger of the Tustin store on 1st. is excellent. He was very careful with my 1952 Chevrolet Bel Air mounting my new Wide White wall tires. Especially the skirts on the car.

AWESOME!!

Although they admitted they had only one guy in the shop today, and said it 'could be awhile", they completed the work very quickly. I had a question about how my last bill was done, and the person at the counter cleared it up immediately, explaining it to me well.

Good job

Juan is a nice guy

They did a great job!

Mashona at the front desk helped me out with such compassion and kindness that I was totally at ease. I was in a really bad situation with my car, but it all turned out well. You don’t find that kind of customer service in this world very often. Thanks again Big-O- Tustin.