Big O Tires

I believe your employees went beyond what I would consider adequate. I was very pleased with what they did for me. Thank you.

I've been to this store twice and was treated very well by the staff at the mechanics. They explained everything they did to my car. I have fourteen years in the auto truck repair experience and have been yo other Big O Tire locations and this is the best one I've been to.

This place had some of the best service I have ever had they treated me well and with respect and any of my concerns were treated as if it were their own I explained the problems my car had they found the problems quickly and efficiently then proceeded to find the problems that were bothering me from before that carmax and the dodge dealerships couldn't find in 5 visits these guys found all the problems in one visit they will continue to receive ALL of my business in the future and with their credit program they have made it easy to not have any reason to not be able to repair or maintain your car these guys are true pros I trust them with all of my vehicles my vehicles carry precious cargo on a daily basis (my wife and kids) and when I take my cars to them I know I have a piece of mind leaving their establishment these guys are great they are hands down the best I've been to in a long time and they are honest they are all good people I give them my highest regards 10 stars if I could

Analyzed the problem I was having with my battery and recommended a new alternator. Also let me know where in my cars engine area where I was leaking oil. Next time I come in I will have the alternator replaced and have new gaskets installed around manifold.

Friendly staff, good prices, good flexibility of appointment times. I always take my newer car there for oil changes, etc. Good store.

Yesterday was a rough day. It started with a front wheel blowout. I got the spare changed and got the car to Big O. I've been doing pretty much all of my mechanical work with them since I moved up here 2 years ago. My oil need changing. I knew this and I suggested we replace the tire and change the oil at the same time. There were a few other valid issues that needed addressing, which is common, but I am always in the loop. After my tire repair and oil change, I left the facility only to have the car overheat half way home. The DIC was pretty much going crazy but it was throwing messages left and right basically saying "Extreme heat, shut down, idle, no A/C at this time, and it was also saying 0% oil content when we had just literally set it to 100% together, after the oil change. I thought maybe a plug had not been tightened and fallen out. Didn't know. I got home, called Big O, got the same person I had been dealing with all day. I've dealt with him before so we are familiar when we see eachother. He has always been fair. Basically what he said was "Park the Car, we will come to you" and that's exactly what he did. He came and he took another mechanic with him. They immediately noticed that the Thermo Cap had not been put on the Coolant container. They filled it with water, the made sure that this was NOT an issue with dropped or lost oil or a faulty plug situation. The wanted me to drive back to the shop, with them following me to make sure all was good. After they looked the car over, they said "all good" but they still had one of their mechanics take the car out for a test drive one more time. To me? Regardless of the initial mistake, which we all make, these guys went far ABOVE and beyond the call of duty. One could say they were just 'covering their own asses" ... maybe to a degree, I know I would have been. But the outstanding impression I got, which is the same thing that always brings me back, is that Big O here in Sonora actually cares about their customers and wants to ensure their safety. That's enough for me. You have two kinds of businesses in this world. 1) Those that stand behind their work and 2) Those who do not. Big O stands behind their work, and they don't dilly-dally around... ever. We all make mistakes. It's going to happen, especially in large business. The only thing you can do is try to retain your good employees, continue to train them and always provide the most excellent customer service. I too am a businessman. Nothing but respect for BIg O in Sonora.

Shannon Was excellent! She was very professional and really knows her tires!!! I already told my wife we are buying her tires from big o tires!! I made the switch because of enrique the owner and glad I did!! I was a les swab customer for over 25 years. Looking for a Great relationship with big o tires!!! Sincerely Ralph Lucero

Greg and Danny are always polite, respectful, helpful, and knowledgeable. Great representatives for the store and for the company.

great service, a little too long.

Danny Tyler Was amazing! I had previous work done I was not happy. Danny Tyler talked me into trying them again. With Danny Tyler taking care of me I was totally satisfied with this shop. I will be back, because of Danny Tyler!!! Danny Tyler is a gem, better keep him!!!!!!

The new protocol of not making appointments after 10:00 a.m. is not convenient. Also, in the past, I appreciated the window sticker advising when tire rotation due. This is no longer done, unfortunately. The new waiting room could use some TLC. Maybe a newspaper, too. Otherwise, all good. Very friendly staff.

Could not get the Michelin tires I was looking for. Was able to find tires from Tire Rack and had them shipped to your business. Your store installed my tires and performed all wheel alignment. Was happy with timelessness and installing of tires. Keep up the good work, Thanks

Shanna was very helpful she provided me with a quote a few weeks prior to my service, she assisted me when I got to the store and was very friendly. Another male associate was also a huge help with making sure I got the right parts for my vehicle and was able to get the parts and the car done before close of the day. Overall it was a great experience.

Always a good experience with friendly people

Again, great service and staff. We have been using Sonora Big O for servicing our 1999 Toyota Tacoma for more than 16 years now and hopefully for many more.

Greg is outstanding, every time I come in he knows exactly what he's talking about, gets the job done efficiently and I always leave happy knowing I am good on the road. Give him a high five from me! Or a raise, he's great. Will always come back, have never had a bad experience with this crew! Thank you!!

The only improvement I could ask for, is a guest wifi solution so I could work while I waited.

I was just in to get my rear tire checked since it was losing air. It was on the day we were setting up the quilts for the annual Sonora Guild Quilt Show. I dropped it off in the morning on the way to the set-up and when finished my wife gave me a ride back. Everything was finished and they even had the small screw head they found that was causing the problem. Also, since Big O Tire no charge. Whether in Sonora or on the road we always receive great and timely support.

Jordan handled my getting tires for my sisters car very professionally. It was a long distance over the phone transaction.

They could not fix it initially, but every time I came they were very friendly and professional