Big O Tires

I bought tires at a competitive price and I have wonderful people to stand behind the service and quality of my tires.

We've been bringing our car/truck there for years. The service has always been top-notch and the staff very knowledgeable and forthcoming. They tell you what might be coming down the pike (so to speak) but do not pressure you into getting anything done that will not impede our driving at that moment. We trust them and that is #1 is customer service to us!

We recently moved to Benicia and this was our 3rd time here. We have to say that service has gotten progressively better with each visit. Our first one was a bit high-pressured, but now it seems we have settled into a nice groove. We will be back and happy that our new hometown BOT is a "go to" for all our service needs.

They serviced two vehicles. Their first Polaris Slingshot & my '02 F-150. Mistakes were made causing delays. The situations were handled and I'm satisfied. Unfortunately my first referral I sent in, apparently not so much.

The pay attention to details with your car. I went in for a oil change and they noticed I need my bolts replaced and called me and explained after wear and tear it was time. I appreciated that so much.

Friendly, courteous staff - service done well and in a timely manner.

I have been takingmy family cars to Big O for years.I started using them because my car troubles were always unplanned and getting an appointmentwith the dealer takes days.We have 4 cars for 4 licenseddrivers.Two of our cars are getting close to 300,000 miles, one is over 150,000 and the fourthcar is newer.We need to keep all four cars on the road until my daughtersgraduate from college.The folks at Big Ohave always given us wonderful service a prices far below the dealer.

Have visited several times. Always been treated with courtesy, honesty, and fairness. They give me best and worst case scenarios.

On 11/72015 ..we were on our way to a early morning wedding in Livermore..we live in napa and we picked up a screw in our left rear tire when we got on the freeway by Marine World..My husband dressed in a nice suit entered the Big O store and asked how long a wait to fix our tire...2 hour wait...so he said dang gonna miss the wedding...Zack overheard the statement and said hey let me make your day better...give me your keys and i will put your spare on right now....wow what a nice young man...we got to the wedding on time...i shared the story at the wedding and everyone agreed ..that Zack made a difference..thanks agian...Big O

The entire Big O were professional and friendly.

Fast response late in the day. Volunteered competitive pricing. Done right the first time. Car back on time. Nice to work with. Bam.

Brian was great. Definitely an asset to your organization.

I appreciated being able to make an appointment online

Everything went so smoothly

At least once a month we have something that needs work and am never disappointed. Very trust worthy and helpful employees.

Done faster than expected.

Service was great, and when I had questions they would give me the best answer and also recommendations to make sure my car is fully equipped to make it to my next oil change

Arrived a bit early doe my appointment, and associate was very accommodating, and told me I was next up.

I am glad that you give a discount for AAA members. I have bought new tires from Big O in the past. Always great!

Very friendly staff. Completed the tire repair faster than they had originally stated.