Big O Tires

Was visiting SF from out of state and needed tires rotated on a handicap minivan on a Sat afternoon. After calling 3 or 4 other places in town, (with no luck), I spoke with Ramon, who told me "no problem, come right in". 90 minutes later the tires were rotated, and I was on my way.

Easy and quick. Staff friendly and useful.

I'm missing Alonzo. I'm still loyal to Big O and will continue to come but I don't seem to be able to get the good deals that I was able to before, and the staff is not as friendly anymore. The store is way too busy with corporate customers, there's heavily compressed parking...etc. There are uber and getaround cars clogging up the whole place really badly. I got my tires ok but overall much less happy than I was

Friendliness and openness to listening to concerns with my vehicle.

I brought my car in for an oil change and tire rotation. After picking up my car I noticed that the summary I was given recommended both tire replacements and wheel alignment but neither of these were addressed by the person assisting me and there was no elaboration for either one. My tires are relatively new, though, and I don't think I've driven even 10,000 miles since getting them; the treads are also still fairly deep. Because the tire replacement suggestion seems erroneous I've also opted to ignore the wheel alignment suggestion, which makes me wonder why they bothered making those notes to begin with.

Guys were friendly, fast and efficient

I was told that even though the tire which had gone flat was still under warranty, I still had to pay for a new one because "the life of the tire" - which, by the way, isn't a complete sentence. Nowhere on the warranty is this stipulation mentioned.

Professional, friendly service, fast and efficient.

I'll start by saying the service was just okay, nothing spectacular and a bit confusing (which may not be exactly all their fault). My situation was a little confusing. I made the original appointment online with big o tires for a set of LC radial tires (there was a caveat stating that those particular tires might not be available). The protocol for this appointment was that Big O tires would call me to confirm my appointment within 24 hours. I made the appointment on Friday for Monday at 2pm. No phone call was returned from the shop to confirm this. I called the shop the next day and asked for confirmation. They stated that they could not see the appointment that I'd made...hmmm. Anyway, I made an appointment with them for 8:30am on Tuesday (since nothing on Monday was available any longer). They stated "I'll have you in and out in no time". I'd ordered Aspen touring tires 195/R15 which they said they had in stock at the time of my appointment and that the price was buy 3 get 1 free. When I arrived for my appointment at 8:30am, not only was there no place to park, but the place was so crowded with vehicles, I didn't think they'd ever be able to get me "in and out in no time". I walked in and stated to the clerk that I had an appointment. He seemed bewildered. I gave him my name and the tires that I'd been told were available at 3 for the price of 4. He seemed even more bewildered and said they didn't have any of those tires in stock. I asked for the manager (Bill). Bill was nice enough, but since he was the person with whom I'd made the appointment, and because he's the manager, I expected that he would have made sure that those tires would be there on Tuesday morning. Instead, he apologized (very nicely) and offered me an alternative tire ("Epic tire" - I'd never heard of this tire). So, by now, it's about 8:50 (20 minutes to sort out the tire problem and being out of stock and finding something he could offer to me at the same price). Okay, I'm not in a hurry (fortunately). I take a seat in the small lobby. After an hour and a half, they finally move my car into the work area and change the tires, run the computer balance. Nobody offered me a free alignment check and I did not receive one. The receipt was marked "waived" for this item...maybe they don't understand the meaning of "waived" - in order to "waive" something you need to be asked first. Anyway, I collected my receipt and went out to my car. I checked the tires....Aspens, not Epic - which is what I'd been charged for. I went back inside...I wasn't arguing since the difference was only about a dollar...but I wondered why they'd told me these tires weren't in stock and that I was going to have the "EPIC" tire put on my vehicle and wasted 20 minutes of my time and more (waiting) only to end up with the tire I'd originally asked for. What happened? I'm happy to have the Aspen, but to have to go through all that just to get what I'd ordered in the first place made no sense. At least they give free rotation every 5000 mles, but I'm not sure I'll take them up on it if it;s going to take 2 hours every time I go. I will also say that 2 other people came in after me and were out before me.

Costemer service Exelente. Muy amable.

Job was done on time, without problem. Some "up-sell" attempts. Plus they assumed I had tire pressure monitors on my 8 year old Mazda 3 and charged me as such without asking. Had to correct them.

For all the reasons you stated , fast easy , and a good price

Pros: staff were friendly and helpful when I was at the store; car was ready when they said it would be ready. Cons: I scheduled service a few days before, and requested a quote for Hankook 727s. When I arrived, I was told they didn't have the 727s, only 724s. I would have been happier if someone had let me know before the appointment that the tires I wanted were not available. I also had trouble parking at the location: it was impossible to pull into the lot, so I had to circle and eventually found metered parking on the street.

I was highly satisfied because I walked in without an appointment to have a tire check for a flat end to get a rotation of my wheels. Since I bought the tiles at Big O tires, there was no charge for the rotation, and I was informed that the low tire was not a flat after all.

Recommended alignment check I did not need. Lied to me there is no customer pick up/drop off when I had in writing from a store employee that they did.

Francisco helped and was able to compare different tires they had in stock since the ones I was interested in wasn’t available. He got me in and the team got me out really quick! Francisco was friendly and kind and I appreciated his great customer service!

I brought my car in yesterday, 11/25, to change out my rear driver side tire that had a large screw lodged in one of the treads. I only replaced one because I have a order of tires arriving on Friday 11/27 but also needed to drive to LA today 11/26. The tire was replaced with a new tire. However, instead of disposing the faulty tire, it was put back in and rotated to the front driver position. I discovered it after driving 100 miles away from the city when my check engine light came back on.

Everything perfect… Representatives… Speed of service… Perfect

Not happy with the last visit. We arrived before 9 AM for a 4 tire change and alignment. Were told they're busy and that it could take until noon. Returned at 1:00 PM to find that they had yet to start on our car, but that "it would be next" and as soon as they got started it would take about an hour. Finally got the car close to 4:00 PM. Work done was OK though..

Well, we got to be seen … because I got my veh towed in. They had tires for this car. Everything was clearly explained. The time was right, for the jobs done What’s not to like.. the price … no that is great too, thanks alot Big O Tires.