Big O Tires

I don't know if this was an off day or what, but I experienced the worst customer service and tire service during my visit. I arrived 20 minutes before the store opened and waited patiently by the door. Slowly the line behind me formed. Right on the hour, a gentleman I later learned was named Doug came and unlocked the door. I followed him in without him saying a word to me. I followed him to his station and he still did not greet me. I just stood there waiting for him to be ready to help a customer. He finally looked up and said what can I do for you. I told him my tire was flat and I used a can of fix-it in order to limp it over here. He offered me a couple of different tire options and I made my selection. He said they would start working on it as soon as the bays were open. I moved to wait outside. The guys working proceeded to move and set-up stacks of tires for the next 15 minutes. Next, I watched two different workers go and get other vehicles and put them in the bays despite the fact that I was the first customer. Finally, my car was brought over behind the car in the bay. Not once was the tire in question looked at or discussed with me to show me why it was flat or if replacing it was the only option. The guy who worked on my car was the slowest worker I have ever witnessed. I literally recorded it because I have never seen anyone work so slow. He disappeared for over 10 minutes in the back trying to find the new tire and later had to get Doug to help him locate the correct tire that was being purchased. He opened my hood and never did anything underneath then closed it 10 minutes later. I thought maybe that was part of an inspection you do on all cars and then tell the customer they are low on fluids, etc., but that was not the case. I have changed many tires and in the amount of time, it took this one gentleman to change this tire I could have easily changed this tire 3 or 4 times! If only these new cars come with spares! Even when it was time to check out and pay, the gal went out 3 times to get the paperwork. She said my vehicle was done, but the guy working on the car had not yet completed the paperwork. I was there for an hour and a half. While my ONE tire was being replaced those two cars that went in ahead of me into the bay had all 4 tires rotated and balanced and moved out of the bays. One even had new tires put on. At some point during the morning, the manager arrived and Doug who was not personable or friendly at all when he opened the store became very good at saying hello to customers and have a nice day to those leaving. I hope you're able to make some adjustments and improve your customer service and service in general. I am a very dissatisfied customer who will not be returning and who will be sharing my thoughts with others.

Been taking 4 cars here for 6 years. Have never had problem.

Worst ever. A simple oil change that you screwed up and oil leaked all over my driveway. Then you send some guy to clean and he makes it worse. Now you won't fix it??????? Ridiculous. What kind of a sham business are you operating Gabe? You need to stop being a coward, have some pride and integrity and fix what you damaged. Plus I would like a copy of my bill from August 28th emailed to me immediately.

What a great deal for an oil, lube & filter. We purchased our tires at Big O a couple years ago and they rotated them and checked the balancing, and pressure all for free. I highly recommend Big O Tires for your service Go To Guys!

Fix my driveway coward

this place was the best. great professional service.

Fix my driveway

Great service, very knowledgeable and friendly

Fix my driveway coward

Great job in and out so fast!

My driveway is still ruined thanks to you. Fix it.

The associate started to argue with my wife saying she only replaced two sensors implying she should have replaced all four, when she popped back in as the tire pressure light was still on after replacing a bad tire and two sensors per your recomendation. Pat is the associate who helped us and was busy when my wife came in, he stepped in as soon as he was able and took care of the issue, (Pat is an asset to your company and always takes great care of his customers). The first associate would benefit from some additional training.

Fix my driveway

Was told a brake job would take about 1.5 add'l hours after I had already waited 45 minutes for an oil change, so I was expecting a total of about 2 hours total. I landed up waiting 3.5 hours. Either your associate inside does not know how long a brake job takes or you do not have enough staff in the shop to do the work that needs to be done. Either way, your time estimates are way off. I could understand 15 or 20 minutes difference but 1.5 hours is not acceptable. And on top of that your associate inside should advise if the time is going to be longer than initially told to me. Anyhow, lesson learned....Do not depend on what anyone tells you.

Fix my driveway

Not sure of quality of parts and truth of what was needed to be repaired

Fix my driveway coward

There is construction going on near the site which made it difficult to find the entrance

Fix my driveway

I wasn’t clear on the costs. It seems like the labor charges were high for the time involved.