Big O Tires

Great staff! Appreciate all of the little things you do like Monday when I came in and had a slow leak in one tire. You fixed it right away at no charge. Thanks Big O!

Just how fast and the communication was great.

Service was great and my vehicle was services and completed quickly.

Very impressed with Steele Kimnaird who was my service representative, and then the entire front desk team under Manager Bryan Furse. I had no idea of the full-service this store provided. I had no idea the level of professionalism and care the team took working on my vehicle. Very impressed, and also most impressed with their patience answering all my questions and teaching me - quite a service I do not think customers expect in this day and age - lost art. I have already referred a customer to the Big O location in Prescott on Iron Springs Road. I will also have my wife's car looked over at this location, too. Really impressive customer service. Lyle Rapacki, Ph.D.

Excellent service at Big O. Oil change and tire rotation and checked all fluid levels.

These guys are always so helpful, knowledgeable and pleasant. I always return to this Big O.

I was greeted as soon as I crossed the threshold. I asked for an alignment check before they staff could ask as part of the oil change, tire rotation, balancing.

I enjoy coming to big O Tires because it’s easy scheduling. The front desk are extremely attentive & kind. I’ve had nothing but great experiences. I have paid inconsistent prices but I’m still a loyal customer. I also enjoy there thoroughly check everything.

We are visiting from out Maine and had the tire pressure light come on our rental due to the lower than normal morning temperatures. We stopped in to see if we could get some air and were greeted by Chavez, one of the mechanics, who was attending to other duties when I asked him. He was pleasant, engaging, and very helpful. I told him we only needed air in one tire but he insisted in checking all 4 and making them all even, then replacing a tire valve cap that was missing. Being a former manager, I can tell he's a go-getter and good employee with an attention to detail, only satisfied when the job is done right, even if it's something as minor as air pressure in tires. He was helpful and had a great demeanor, and we talked for a few minutes about the area and suggested some places to visit. His actions earned my loyalty and we will be back for any tire needs. Kudos to Chavez, thank you for such a great job.

Great customer service. Fast. Price to high though.

Superior service as usual. Celina was personable, and understanding of my situation with my car. Thanks.

Sincerity

The service was accurate, timely and cost effective!

Cost of service was quite high but very necessary. Reasons for pricing were explained clearly. There was also a lifetime warranty on parts.

I came in with my son Aaron who has severe Autism, after having a flat tire which upset him as well as changed the order of our day dramatically! These are both very baaad things for these guys! After a very kind deputy changed our tire and got us on the road w/ the donut we came there~ after Wal-mart sent us away not having our size. But by then Aaron was done and began to escalate. As I started to explain Aaron started crying and chanting...so "Ryan" took a kind, humane look at the situation and told me he'd sneak us through...and we were out and on our way in 35 min tops!! No one waiting there said a word, the whole group was as kind as he was! These 2 men together turned what could have been a disaster into one of the sweetest experiences I've ever had under duress! I now love Big-O Tires!!

I was looking for some combination on road/off road 20" tires that had a good wear warranty. The local sales rep showed me a set of Big O AT II tires and I felt the price was good and the warranty was good for this type of tire with an aggressive tread pattern. I have just started to use the tires on my 2020 Sierra GMC crew cab 4X4. So far they are working well. We get a combination of rain and snow this time of year and I am happy with the performance.

They do great job at a fair price and they're always very nice and professional to work with.

Mark was friendly and kind, we walked through some tire options and picked a set based on my needs and towing capacity. Overall a great experience.

very clean and service man friendly. happy with service

Mark was very helpful and informative. I was late for my appointment but Mark still got me in for my tire problem.