Big O Tires

Mike is always great!

Great service

Staff is always so friendly and is always so helpful in entertaining children and doing work in a timely manner.

The staff are friendly. I've managed to deal with the same 2-3 individuals on drop off of my vehicles. Even though they don't know me by name I feel remembered each time I come to get service. I still rate the place high even though I've had issues. The place is super convenient and reasonably priced. The main issue I've had are apparently on me and I'm SOL. This tire shop has been the only place to do work tire and oil related since my vehicle warranty was up. I've managed to lose a center caps on my visits over the years. I've basically been told that if they break on removal it is what it is. A single center cap is $80 for my rims. I'm down to 1 now so I will be replacing them all and going forward removing the caps myself upon drop off. The other issue I encountered was upon wheel rotation once the tires were rotated incorrectly. The tires are directional and somehow placed on wrong. It wasn't brought to my attention until I did a walk around at the grocery store across the street. I drove back and the issue was addressed. Even with these issues I can honestly say the place is pretty solid. They stay busy due to the location so I get it that things happen.

I had called before arriving to the gantzel stores location and the assistant manager Matt kindly directed me in the process to receive my car care. I was really impressed by the friendliness of the service that was provided. Definitely planning on sticking with big o tires for the future car maintenance!

I had an issue with a lug nut on one of my tires. I brought it in and an associate named Karl was able to help me right away. He was able to handle the situation order the part and explain to me the process to get it fixed. I was able to take the car home. He called me two hours later. Told me to return in the car was fixed. I didn’t have to wait either time that I came.

Great service. Very informative

The staff was very friendly and helpful, and made it very easy for me to drop off and pick up my car. They explained my different options and weren't pushy in any way.

I will be coming back to this facility for all my automotive needs. Unless it is something that has to be taken care of at the dealership such as a recall notice.

Great customer service and the final price was lower then what they quoted me.

I hope that 5 is the highest rating, the survey doesn't explain. I am extremely satisfied with my service. Both Matt and Christian took very good care of my car and myself. Thanks again.

Friendly service, so sales pressure, done in timely manner.

The management, Mike and Matt have been amazing to accommodate all our trucks. Their team provides excellent service in a timely manner!

Friendly and helpful staff

I had one tire that needed completely replaced and I was able to get in and out quickly as well as I had given specific instructions to not use an impact gun and to hand torc lug nuts. I was pleased that they followed my request, no questions asked.

Long time customer. Friendly staff, clean store, explains everything completely.

Store personnel and technicians did an outstanding job in identifying and repairing the mechanical problem. My truck was repaired and returned to me sooner than expected.

I came into this location at 537 PM with a flat tire I acquired on my drive home. The staff member that greeted me, Joseph Miller, was amicable. He was understanding and did not seem irritated or annoyed that I arrived minutes before they were scheduled to close. Joseph kept me updated on the progress and findings of the flat tire. During my wait, he remained friendly to each customer and maintained a professional and positive attitude. I did not catch the name of the technician that worked on my car, but he appeared unbothered by my late arrival and was very efficient. Thank you so much for your help Big O Tires of San Tan Valley.

Outstanding customer service and mechanic service.

Rick and the Staff were great and explained everything to me. I brought our Sprinter Van to them and our daughters cars as well, and always great service and done in a very timely manner. Will continue our services here.