Big O Tires

521 ratings
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Location

720 E Baseline Rd,
Phoenix, AZ 85042

anonymous

By anonymous | 9/6/2019

great customer service, walked in and they helped me right away with friendly customer service.

PC 20/20

By PC 20/20 | 7/20/2023

I had taken the car to the dealership because they had an extended warranty and they said it was the tires. I took it to a different big O because it was closer to where I live and they said we can’t help you. You have to go to the big O tires where you originally purchased the tires. So after wasting multiple trips, several hours of my time And a few days to complete this task because of my work schedule, I was able to return to that big O they said it wasn’t the tires. They said it was the hub assemblies which created or caused another trip back to the dealership who eventually took care of the warranty repair. Someone at big O finally told me the truth and thankfully it was the manager at this dealership.

Shannon

By Shannon | 9/6/2019

One of the reasons, I keep going back to you guys is that , I have a crush on Terrence!! But overall good service.

Barbara

By Barbara | 7/12/2023

I needed 2 tires for my truck and the spare tire replaced with my good old tire. They had the tires right there and were able to do the work right away. Very convenient considering the misfortune of blowing a tire.

Elton Manuel

By Elton Manuel | 9/6/2019

The people at Big O Tire really make you want to come back. Great service good attention to detail, and they do extra without charge as a complimentary service. Examples I had missing valve stems and they replaced all four without me buying tires......fantastic!!!!

Bb

By Bb | 7/3/2023

Service great as expected except that the wait was a bit longer due to understaffing

anonymous

By anonymous | 9/6/2019

Explained what I could afford and the customer service rep worked with me to get as close to my price. Explained every step of the way and showed me what else could be fixed down the line. Thank you!

Cynthia R

By Cynthia R | 6/30/2023

Elijah newman is very kind and also help to my schedule new appointment and also was very very helpful with prices

anonymous

By anonymous | 9/6/2019

I would recommend it to all my friends and family .

Jackie alvarez

By Jackie alvarez | 6/30/2023

Jackie was amazing! She always takes care of me

Dennis

By Dennis | 9/6/2019

I missed the service date on my rear differential, and it acted like it was slipping. When Nick had the service done and added the additive the"Slip" left.

122intheshade

By 122intheshade | 6/27/2023

Made the appointment online. Brought the vehicles in and got them back in a couple hours.

anonymous

By anonymous | 9/6/2019

dropped car off on saturday to get brakes done on sunday went to get car on sunday at 330 and car was not touched The guy who took car in screwed up paperwork he was new and not comfortable with computer so I am not complaining about that because we all have to learn new stuff and the manager told me 45 minutes they would get it done and they jumped on it right away' They took brakes off and told me they were just dirty and had 80 % left so had brake flush done while they had it up. Ihave been going there for several years and am glad to say they have always treated me good and are honest ... anothe shop might of cleaned up brake pads made adjustment and charged me for brake job. I am glad that your employees are honest

Rudy A

By Rudy A | 6/24/2023

Jacqueline Alvarez was extremely friendly, informative, and provided an exceptional customer service experience. I will be bringing my daughter’s car next for some new tires.

anonymous

By anonymous | 9/6/2019

I always bring my vehicle to Big O because I trust them and the work they do.

URB00

By URB00 | 6/23/2023

On time, comfortable waiting area and super nice employees.

Gerald

By Gerald | 9/6/2019

The service I received as all that I could ask for and more. After this trip I can safely say I will be taking my car needs here for a long time to come!!!

Luis N

By Luis N | 5/25/2023

Great customer service and clean lobby. They were also fast and friendly. Just great service all around. Jaqueline helped me with everything during this purchase.

Amanda

By Amanda | 9/6/2019

I went in on a Saturday and although it was a long wait it was probably one of the best experiences I've ever had getting my oil changed. They were very busy but still gladly got me set up to get an oil change. They did call me and tell me I would need new brakes and front tires soon and gave me a quote. They were not pushy at all and I didn't feel like I was being talked into something not needed. I'm not sure exactly who helped me but I literally talked to 4 or 5 different people that all seemed happy to do the job. These guys work their butts off and I was very satisfied with the job!

Janetb

By Janetb | 5/24/2023

When a problem arose when I went to pick up my car, I noticed they weren’t the right size, they resolved the problem and the next day I had my car ready to go.