Big O Tires

Mr. Gruender, I was given your name as the owner of the Big O Franchise at 2020 South Rural Road. On May 15th I had brought my Pontiac Torrent in for an oil change. On May 18th after driving the car part way to Tucson, the engine overheated and had to be towed to the nearest repair Facility of ORO Valley Automotive. They found and attested to having over 1.5 quarts of additional oil that had been input into my car by Big O and that this had caused both the issue with the overheating and the resulting issue with the Thermostat and now additional issues. I brought my car back into Big O on Monday May 21st to determine what the continuing issue was and for a resolution to having paid for the damage. Your staff was unable to find additional issues after having the car almost an entire day and stating that they ran the engine for over an hour. Will Hawkes stated that the "manager would contact me on the repairs that had been made". No contact was made over the last month. Having returned from vacation this last Monday, I attempted to use the car and in less than an hour of driving, it started overheating again. Again I talked to Will who said "the Manager would contact me". Speaking with Jeremy Vega this morning, he states that there is no Manager at this location and to contact you. Can you please let me know how Big O can help resolve this issue to our mutual satisfaction? Thanks, Tom Donnelly (480) 773-4888 tdonn1204@cox.net

Open communication and not forcing unnecessary decisions for my vechile politely suggested.

Terrible and bad experience I will never go back this place. please find another place with better service and explain well before buying guarantees.

James helped me over the phone and in person. He explained everything and kept me updated. Very helpful.

Poor service, had an appointment and other customers who came after me left first. Waited over 2 hours for an oil change.

Glad to see Peter back at this location; he’s helped with the four sets of tires over the past four years.

The friendliness of the gentleman who did the service, the price was in range and the place was clean and professional.

Will is awesome He always explains everything and ensures that everything goes smoothly I have brought multiple vehicles there and will continue to do so!

did what I asked for and reported back to me any problems.

The guys at the Tempe location are great. Awesome customer service.

Great customer service… wheel alignment package.

The service writer that I dealt with was very friendly, competent and thorough.

The staff was super friendly since I walked and the space was great, made me feel at home while I waited for them to check my car. The service was quick, easy and affordable. Will definitely come back and recommend.