Big O Tires

Overheard many supervisor to employee corrections conducted in the lobby in full view of patrons that should have been conducted in private.

Everyone was so friendly. 45 minutes from the time we got there. We left with 4 new tires and a oil change. Great service!

Very disappointed they would not accept my check. Your check approval company sucks. I had thousands of dollars on my account. After my reminder they still forgot to put oil change sticker in my window. I had to go back in and ask them to do it. Yes I will give them another chance.

These guys are great! I went in for an Oil Change, they did a free inspection and a free Alignment check on my vehicle, they even rotated my tire too! I received a call after the service just thanking me for going there.... They didn't even try to sell me anything when they called!

Everyone in the customer service area was great, however the maintenance member working on my vehicle didn't not show the same level of care toward "MY"� vehicle as I do. He did several things, that with any common knowledge of vehicles, you would definitely not do. Simply because it causes unnecessary stress and wear on a vehicle. I was raised to treat and leave someone else's things with more respect and in better shape than you treat your own. I feel that didn't not happen with my experience. I will not be returning for further services unless I have to for whatever reason. I will also be sure to tell others of my experience.

Previous places I had put tires on would hot rod my truck right in front of me and they would take 5 hrs to change 4 tires. I went to Big' o to have my brakes checked. When they treated my truck the way I would and were very friendly I was sold on their service. Because of their good service I choose to purchase tires of which I am very happy with.

They almost sent me without my new tires being put on and it took about 3 hours for the alignment and new tires fine put on... very time consuming!

Steve greeted me with a smile, was very professional and knowledgeable.

Well, they did a good job besides forgetting to change the locking lug nuts with the normal ones. Which I also asked the previous time when I had my tires changed. I had to come back to the shop to have my windshield wiper and radiator fluid toped off. Which makes me think that they are not checking my air filter either. They told me that they would do that in case I need a new one. Although, my vehicle is different. I think their should be more effort to do that. I brought in a Smartcar for two.

We'll be back! Friendly service makes for a great experience! Thank you!!

They forgot to put my spare tire under my Tacoma truck When I got home I put the spare tire back under the truck

The manager, Glen, was outstanding! He managed his people, physically worked as hard as his people and handled a disgruntled customer like a pro. The customer was upset with having to wait and began cursing. Glen immediately stepped in and politely and professionally explain the situation. Glen offered excellent customer service and while the customer was behaving like a complete fool...Glen was calm and professional. Most importantly he stood up for his employee (who had nothing wrong) and he stood up for all the other customers by keeping the situation calm and professional. I will definitely go back to his store!

I came in due to my van shaking. The manager said they were busy but that he would come out and take a look. I had 9 kids waiting in my van as we were on a trip from Ft. Smith. He looked at my front tires and said they needed reached as they were wearing uneven due to bad shocks. After 1.5 hours I had 2 new front tires. Before leaving I asked if my rear tires were ok and he said that they were fine and the tread was wearing evenly. We left to continue our trip to Bentonville but the shaking was not any better and we had to do 50mph to keep the shaking to a minimum. Upon getting back home we took the van to a shop the next morning, to find out that one of our rear tires was separating and that we were lucky to have made it home.

Very helpful, very patient, payment account and can be time consuming to process the credit card.

I was very unhappy that I recently purchased 4 new tires along with a warranty and when I had to replace a tire on that warranty not only did you not have my tire in stock but I was charged $28.00 for installation.

Came for an oil change, was in and out fast. Totally appreciate their professional manner and friendliness.

When I went in the store, I was requesting 4 new tires. The first person I spoke with gave me a quote of $419. When I told him I have never paid that much and I would need to think about it. He said nothing. I went to my car and called my husband and went back inside. A different sales person helped and I asked if these were the cheapest option. Nope, he got me a deal of $314. Now why the first sales person didn't offer this when I was saying it was too much money I can only guess it's because he makes commission but I don't know. Maybe he was just too lazy to look for me. Then, I waited a very long time for my service. I bought 4 tires and was told it would take 1 to 1.5 he to complete. I was there for more than 3 hrs and was told my TPMS light would reset after I drove my car. They tried for a while to get it off and were unsuccessful. My light never turned off. However, on a positive note, the sales staff was nice and gave me 4 free oil changes. The prices were the cheapest I found and I was in a situation where I needed them now. In the future if I can avoid it, I would prefer not to return to your store.

The employees were really good with my car and I would recommend them to anyone I know who has car issues, they are good

I have use Big O for years. Normally the service is awesome. But this last time, it took a solid two hours plus for an oil change ( didnt have the correct filter because it was a new vehicle it's a 2019 Ford F150 ???? ) I could of had it done at the dealership for less money, for some reason, it cost $88.00 at Big O when the dealer charges $45. The only reason I didnt use the dealer because I was short on time, and the dealership always takes longer than Big O. Well....normally takes longer. But as always your staff was super friendly, apologetic for taking so long, always offerd a drink. And the bathroom was spotless. Still like you guys, just kind of dropped the ball this time... just would have liked to know up front it would have taken so long this time.

The guys at Big O are great. Friendly, courteous, and know what they are talking about. They had me in and out fast and they did an excellent job. Daniel the technician, really knows his stuff. Very impressed.