Big O Tires

I was over the top disappointed in my service and not only will I never recommend, I will be sure my friends do no go! I went in for a simple oil change. I walked out with a $93 bill. They refused to change my oil without doing (2) $15 things that they said were mandatory. NEVER ever heard of that. I reluctantly agreed, thinking my oil change would be about $60. So many hidden fees. I could have gotten my oil changed somewhere else AND gotten my car vacuumed for 1/3 of the price! I drive a Honda Accord. Insane. Highly disappointed!

Excellent

We were traveling to Florida later the same day we brought our van in, and we needed to get a wobbly tire taken care of and the alignment reset. The alignment was performed only partly, after they had told us that we had steering components that need to be replaced. So A full alignment was not able to be accomplished, but they still charged us for the full price. In my experience with other tire stores, no alignment service was charged until after steering components were replaced and then the alignment services were conducted. At big O we were charged the full alignment service even though it couldn't be completed because the steering components were too warn. Now we have to go back in after we replace the steering components and pay to have the alignment done once more. I feel like that's taking advantage of the customer. The wobbly tire just needed to have the tires rotated and balanced. We were told the tires were too low on tread, and that's understandable. But we paid for a tire balance. After paying my bill I went out to check the van to see if they were rotated and they were not. I spoke to the manager about that and he said that they couldn't because the tire tread was too low. I falsely assumed that the rest of the services have been conducted because he didn't speak to the rest and I was still charged. So after taking the van home before our trip I rotated the tires myself . Then I also checked the tire pressure and all the tires were low at least 6 pounds of air. And then on the way to Florida the van shook incredibly. So the tires weren't balanced, and the tire pressure hadn't been checked, and they had not been rotated because the tires tread was too low. That is fine. What I don't understand is why you would charge me for that when the service clearly wasn't performed, especially after I asked the manager you about it. So next time I go back to big O, if I go back to big O, I'll have to scrutinize every detail of my bill to ensure what I'm paying for was actually performed. So far, none of it has been.

Excellent service

I was double charged - once out of my checking account with my debit card and then with my discover card because the machine was acting up. I have proof from the bank and yet THEY say they have no record of the bank transaction. No one called me back today after talking with Steve. I told them I was very upset about this and it needed to be taken care of.

Friendly & knowledgeable from the moment I walked in the store! Everyone from the management team to the technicians we GREAT! And a tire store that's actually clean and well stocked with things you'd need for the time you are there.

Absolutely terrible. Won't be back!

I came in late on Friday afternoon and rolled out with brand new tires in about 60 minutes.....

3+ hours to rotate tires and oil change...I am not returning.

Had already had a pre alignment check and was coming back to get an alignment. Purchased the 5 yr. alignment after the sales person explained the last time what a good deal it was, as well as this sales person. I also needed. To ask a couple questions about a rebate on some tires we bought in February. Michelins. 4 of them. They were top of the line the sales person said, but great tires. Jumped in all the way and bought them with the 0 interest credit card and needed some help with the rebate. Two salesmen helped, but the main one not only helped me but got it ready for mailing for me!!!!! How's that for customer service! Love Big O. Can't believe we hadn't found them earlier! We're in our late 60's, but we'll refer people here and will be coming here from now on for sure! The other one checked me out.

Very friendly people!!! I did have a little of a wait time but I didn't have appointment so it was totally understandable.

Good service

The only thing I had a problem with was, I had to wait for counter help. No one is around the counters for help or to pay the bill. The guys were in the office area with the door closed. I think you need to install a bell or make it clear to your employees that not everyone needs to be in the office, at least one person on counter at all times. Poor management on your part in this area. I think you need someone that has management skills to run this business like myself, someone who knows how to handle customers and are friendly to your customers. Other than that the service is good, just need to have a better management.

At the Bentonville location I have purchased tires, had oil changed, alignments, etc., multiple times for my wife's van, son's truck, daughter's car and my truck and have always had excellent service.

Anthony was a great help on selecting tires for my Jeep. The appointment process online is an excellent way to set up service and the Big O team was waiting on my. I got a new set of tires installed in 1.5 hours!!! I am WELL PLEASED!