Big O Tires

My Wife came in requested oil change,alignment, &tire rotation. While she was there she witnessed several rude argument, by the bald tattoo service rep. Between a customer & the service manager. Very unprofessional, also not only did she not get a free alignment check, she didn't get the one that I had sent her there for. Only the oil change. I go to Springdale where Jesse has Always taken great care of me & I will continue to go there! My Wife will Never go back to Bentonville! Maybe I can get to try Springdale? But she was quite Upset with want she witnessed.

Great tires and easy to work with: I was unsure how my tires were and Leland walked me through the process to establish that I needed new tires.He then provided options and let me decide which tires I wanted to buy.I'll be back for additional service.

Very responsive and nice.

The only thing was the sales associate said they called us but we never received the call. He said he called at 7:30am. We called to check on it at 12:30 to see if it was done. Maybe it was a glitch on our end that we didn't receive the call but I do think they should have tried again in the 4 hours. Overall, happy with the new tires! Thanks!

I have purchased tires in the past at Big-O and had a great experience, so I thought I would try getting my oil changed there since the advertised price for a full synthetic oil change was a little less than I pay at another place. The price of the oil change was $146.11. Double what I pay at a competitor. Needless to say I won't make that mistake again.

Anthony was great and everyone took good care of us

i had a apt. for lube , oil and filter and tire rotation. i bought my Michelin tires their. i parked , walked in and waited at counter for 15 min. while i heard people talking in office. Finaly one of the service people came in and barged in the office and told them they had customer. they then changed my oil. and i hope they rotated the tires but it does not show on receipt. and i left. once again no alignment check just like last time i was their. good thing is they didn't track oil into my vehicle this time.

Great customer service! It's so nice to go into a clean store, be helped, get what you need and out in a timely manner. This is the second vehicle I've taken in to have tires put on. Getting in to have them rotated and balanced is super convenient. I will NEVER go back to firestone again! Big O is everything Firestone will never be. Great job, keep up the good work!

Make sure you ask upfront the price of basic oil change, 2nd guy tried to charge me $35 more than the first guy quoted me. Tried to make me look like I didn't know what I was talking about not sure if it was because I am a woman or if that is just the way they do business. I had to take more of my time to prove what oil I had and how much their competitor charged me. They finally adjusted my price closer but still higher. I will never be back and suggest women especially do not do business with the Big O's on J Street in Bentonville. The hole oil change and ordeal took over an hour and a half.

Great crew and Anthony is always bn top notch!..GIVE HIM A RAISE

Darrell charged me double for my oil change. 10 quarts of full synthetic oil when my truck has a capacity of 4.5 qts. Had to go back the next day and get a credit. They also got all my tire tread readings wrong. Jmale is great with customer service.....Darrell has a lot to learn. The operations of your shop need to be tightened up significantly.

The service I received was above average. At the time of the visit the service techs got really busy with an overload of customers, but were able to do the work on my vehicle as quickly as possible. I am greatful for the service I received.

I was not greeted coming to the store. Once I caught someone's attention he simply brushed me off and did not help me out. A second employee finally came in to the office and attended me. I rate your customer service to be lacking basic etiquette principals and poor managerial skills. I will not visit your store ever again.

They took very good care of me

Pretty rude when I walked in, and didnt save updated phone number. Due to this, they kept the car overnight and didnt get a print out of alignment the first time I took my car. Took the car back the next day and they gave me a complementary

Very pleasant!

I sent my wife to big o as i have always been pleased by Jesse. However Rogers was closer for her. She asked for an alignment, Rotation & oil change While waiting the 2 managers had couple arguments which she heard! She was not offered free as alignment check, she didn't even get the alignment dhe asked for!

Was very good servive

Myself and two other guys from work had our oil changed. All three of us experienced oil leaks. I took my car back and got it corrected. It was a bad seal gasket on the oil filter. This was last year. I just recently went back for a tire rotation and thought I would give the oil change another try. When I got back home I had a significant pool of oil below my car while parked in my garage. I checked the oil pan bolt and it was very loose. I could easily turn it with my fingers. I tightened it up and all is good. But I find it almost unbelievable on four visits, there were four leaks. This level of service quality also makes me wonder if I received the correct oil 5w-20w for my car.

Excellent service