Big O Tires

First off did not have my replacement tire so had to order, exceptable, was told it would be in on the truck by the end of the week. Called that morning was told still waiting for the truck but should be there any minute, couple hours later called again nope still waiting we had been on vacation that week and had stuff we wanted to do. Couple hours later called to ask if the truck was going to be there that day was told our tire was there. Sat there waiting for the tire, then was told it wasn't they had to reorder. So 4 days later tire was in. they then told me MY TIRE HAD BEEN THERE,THEY JUST DIDN'T SEE IT IT WAS PUT IN THE WRONG SPOT so I waiting there for about an hour, then was told my filters needed to be changed they were very dirty so I said ok. Another hour i asked how long it would be they said they were waiting for it TO BE DELIVERED. They said they dont keep them in stock and had to have them delivered told them to put my old one back on they said they were in the trash and more dirty. About another hour I had my car. Went to leave and my car would not start had to get a new battery, never had any car problems before, but then had to go get a new battery. The only reason I was getting my tire there was i had the warrenty. PRETTY MUCH MESSED WITH MY VACATION.

Appt. Was at 330. They took the car in on time and was completed in excellent time

Their bigfoot AT tires are the poorest excuse for a load range E tire on the market. Plus their mileage warranty is a bunch of smoke and mirrors. I wont get 35k out of mine. I will go back to a quality tire elsewhere.

Get it. Get out. Get on with your life! Super fast service!

if it wasn't for the road hazard protection i wouldn't have gone back for the rotation. my oil change price was misquoted by $20, there was no communication between 2 of the employees on what i was doing and how to handle the transaction when finished. they called to let me know it was completed. when i returned the call i was hung up on. picking up my car, the glove box was left hanging open (i know they were searching for the wheel lock) but that's no excuse. this isn't my first bad experience but it will be the last.

Excellent service

This was my first visit to Big O Tires and while your service attendants in the store were courteous and professional I still had to wait 5 hours for new tires to get mounted. I had a 9 o'clock appointment and didn't get out until about 2 pm. I was thinking about moving my business from Goodyear to your store but after my experience I'm not sure I'll be back. I can't wait around for 5 hours to have my vehicle serviced. I also use Mobil 1 full synthetic for my truck and your attendant said I would need to bring my own oil if I scheduled an oil change.

Professional and courteous. Had to return day after service due to tire pressure. Staff was quick to correct and apologized for the inconvenience.

I had all four tires balanced and rotated on my pickup. Left the store, drove home < 4 miles... tire pressure for the four tires read on a digital gauge 37, 46, 55 and 61. Tire store not paying attention to simple things like air pressure would make me believe they don't do a good job at anything car related.

The quality is rated at a three because I had greasy hand prints on my steering wheel and door panel.

I had a slow leak in my rear tire and I noticed while driving in front of this store. I stopped to see if they could work me in and when I entered the store there were two store employees talking about fishing and one associate that was asleep in the front chair. I waited for about a minute when the person asleep woke up and asked I needed something and I told him I had a leak in my rear tire. He entered my information and told me it would be about 45 minutes. I had already arranged someone to pick me up and I waited in the lobby. The associate walked back over to the chairs and went back to sleep while I waited. I wasn't sure why it would take 45 minutes since two employees were talking and one was asleep in the lobby. I picked up my car and went on a trip and while I was away my leak returned. When I got back in town I took my vehicle back to Norm's to have them look at it and they said that the tire had to be replaced because whomever tried to fix the tire before ruined the tire. I paid for road hazard when I purchased the tire so the tire was prorated and replaced or I would have been back to Big O asking for them to pay for the replacement. Needless to say I will not be back.

I was in your Bentonville AR store and the manager Anthony was awesome he helped me with all my needs and made sure I was satisfied with my purchase, he was very professional and he is the reason I will recommend this business to my friends and family

Ordered 2 new tires and was told they would be in the next day, ordered on Wednesday, tires didn't get there til Monday. Bought a new tpms sensor for my spare, checked it when I got home and it didn't work. Now I have to make another trip back to the store to find out why. I was told a story about how I had to drive the car for 20 minutes without using the brake which I know is false. I believe all they had to do was use their scanner but they just didn't do that. I'm not happy about having to make another trip back there. For all I know, they didn't even put a new tpms sensor in the tire at all. And by the way the sensor cost me 65 dollars

Great service! Thank you for your help. I will return to your shop the next time I need service.

Took way to long for an oil change and then doing a rotation and strip studs on hub as well as damaging my just newly finished rims!

Very friendly and helpful.

I had to wait 2 hours and 45 minutes for an oil change. Unacceptable. I won't be back.

Friendly and knowledgeable. I gave a 4/5 because I had to return to get the proper air in tires. Not a major problem.

I'm terribly upset with the way the store rep treated me. Ialready made complaint to customer service. I no longer wish to go to your store

When my car was stuck Big O Tires help me find a tow truck to tow over to their shop and let me even keep the car there for over the night despite that they were closing and said they'd fix it first thing in the morning which they did and called me as soon as it was done fastest most efficient service and best communication foreign mechanic shop I've ever dealt with will always go back