Dreams

From walking in we were greeted by Kyle in a warm friendly manner. His knowledge of beds are amazing, we had been 5 years ago to a local independent buying the wrong bed which left me in misery all this time. We have thought about something many years ago which type thing I spoke to dreams, this experience was brilliant especially the hot chocolate drink

No pressure Great service Hopefully great mattress

Staff member that served me was very helpful. I had bought a mattress from the Dumfries store previously and the team member in the Carlisle store was brilliant. She helped me to the mattress test and helped me get one in my price range. Was also able to get it delivered to my new address when I move with no problems.

friendly staff and new what they were talking about

Extremely helpful , knowledgeable sales assistant-flexible re our needs

Because it is my view

Staff were excellent and guided us through the purchase of our new mattress very well

The sales assistant was very helpful. She understood what we wanted and the products in the shop.

Sales (Deirdre) had an alternative paper based solution ready.

Absolutely amazing service from Deirdre in the Carlisle store! We walked in not knowing what we needed from a mattress due to our aches and pains,And Deirdre along with the Dreams sleep match machine told us exactly what we needed,We were shown to loads of suit d mattresses all within different price ranges and had been fully explained too how they all differ and what the different types offer. The prices were very expensive and it's definitely an investment,but very well worth it! They was no pressure to buy instantly,or put down a deposit which made us feel more at ease,as it's a lot of money and required me my partner to really think about it before we splurged! Dierdre remembered us straight away and which products we'd fallen in love with when we came back to purchase it three days later. Although they were very busy,all staff there asked us if we'd like tea/coffee and gave apologies for us having to wait, which was absolutely no issue to us as we just tried out every other bed in the shop too and gave us enough time to pick a mattress protector and new pillows! Overall a really good experience,and will definitely return to Dreams in the future!