Ramada Glenwood Springs

Very good

I was dissatisfied that part of my reason for choosing this hotel was the complimentary breakfast. Breakfast didn't start until after we had to leave but the staff refused to even give me a cup to get some OJ.

I am absolutely not one to typically complain about products or services. Our stay at the Ramada, though, was overall quite disappointing. I brought a group of 30--a very pleasant, low-maintenance group--to Glenwood Springs on a ski trip. The hotel had lost our lift tickets when we arrived, & the staff was unapologetic. The lobby had a pretty nice, lodge-y feel, but once you got beyond that, everything looked like it hadn't been updated since the 50s--a look that wouldn't be problematic if there hadn't been stains, smells, & electrical/appliance issues to go along with it. Beyond that, the hot tub was out of order, supposedly for replacement (somewhat hard to believe, considering the stacks & piles of building materials & supplies all around the hotel that looked like they'd been there a while), & the small pool looked like it hadn't been touched since it was installed decades ago. There were "no smoking" signs outside of each room, but the hallway & some of our rooms smelled very strongly of cigarette smoke. There was a nice, open space available for group meetings & a pretty cool bar/game area. Only one young employee at the front desk was friendly & helpful; the other slightly older, heavier set one was honestly a lazy jerk. I realize this may seem harsh, but I will not give a misleading review. Financial hardship is something that unfortunately many of us have to deal with, & that may be the case with Ramada. The problem, though, is how it's being run. I've seen businesses--& even stayed at hotels/motels--with significantly fewer resources. However, the way they conducted their business, maintained their facilities, & treated their clients made all the difference. Unfortunately, we will not be returning to Ramada Glenwood Springs.