Pandora Jewelry

The associate never find the prices for the items

The sales associate who helped us was very moody never offered us to see other options since we didn’t find what we were looking for ! She would only say this is all we have when i could clearly see other charms next from us . Plus she mixed up the charms we picked. My brother ended up with mine and I ended up with his. We didn’t realize till later .

The Manager, Sylvia was very unprofessional dealing with a damaged charm AGAIN. STATED that I use the charm too roughly and handed me the charm in my hand, with no bag or offer to replace the broken charm on my bracelet.

The associates are not welcoming. Pandora has been known to hire people with no empathy

The associate who took “care of us” was very rude and had an attitude as we walked in. She proceeded to still be rude as we were asking about the jewelry and once she realized we were going to make a purchase she suddenly decided to drop the attitude.

Customer service is great, the only thing that we did a 40 minute waiting line.

Like the lady was in a hurry. And I thought I wasn’t shown all the charms that were in the category I asked.

Lack of assistance from associate Problem to return my purchase

i made a purchase and spent $151 and was able to get a free bracelet but Samantha A whose an assistant manger told me i had to apply for a credit card and had to be 18. This was in no way whatsoever true because my mom went and made a purchase and got a free bracelet without applying for a credit card. I think this was extremely rude and feel robbed because I am a paying customer and if I qualify for a promotion i deserve to be able to get it if i pay the price.

Personal were rude has me choosing from a catalog basically said if you are not interested in anything we don’t let you in.