Pandora Jewelry

I’m in love with all the jewelry

We had to wait so long to enter the store. All the associates we very friendly, I loved them. It just took entirely too long to get in to see someone. I will shop online next time.

It wasnt the store but Corporats The issue was the black Friday 30% off. I called CS to make sure the 30% off applied to Pandora ME. I purchased 2 bracelets and noticed the 30% didnt apply. I was going to return the items. I asked the manager and she said at first the 30% didnt apply but said they changed it. Poor communication from Corporate down caused stress to an already stressful day.

Upon arriving there were 3 or 4 customers being served I was asked to wait outside the store during this time, however the customers were undecided about their purchase so I walked away to do other shopping. Upon returning again asked to wait outside the store for another 15 or 20 minutes.It was my birthday and I wanted to purchase a charm for my bracelet I purchased last year.🤷‍♀️ I was finally allowed to enter the store and purchased my elephant charm.Happy Birthday to me.

Great customer service and beautiful charms

It was great but because of reopening from Covid it will take time to adjust I’m sure

No problems

Did not feel like I was able to move around the store and look. Felt I was only able to stay and one spot. Was shown charms that I was interested through the price book and not in person

I originally started my Pandora journey in June/July. At that time, I went into the store to have an associate help me make the best decisions. I was happy with my purchase at the time. Fast forward to after I lost a clip and called to see if it could be replaced because I have another just like it that has NEVER unclipped and fallen off. I get to the store for my most recent purchase and the associate tells me that I have the wrong type of bracelet and some of my charms are in danger of "stripping" and I'm just going to have to purchase a new charm clip. I was then educated on what kind I needed based on the type of bracelet I have and I'm wondering why this wasn't brought to my attention when I bought the bracelet or when I bought the clip. This was met with "Well, I wasn't the one that sold it to you" which did not help matters. I left with a purchase but unsatisfied customer service wise. Unfortunately, I don't have another store option as this is the closest store and only store in Columbia, SC. It just left a really bad taste in my mouth.

I purchased another 14k gold charm and gold cleaner for about $250. After my purchase she told me that tomorrow is the free bracelet event. I asked her if she would honor my current purchase. She just restated that it starts tomorrow. I found this very disappointing but it was a special day for me so I just left.