Dreams

attentive but not pushy and went out of her way to find the correct product which was online and not instore

Liked the knowledge and approach of the sales assistant. The analysis of our sleeping position was interesting but didn’t really seem to contribute much - but interesting.

Very helpful staff, although they were very busy they mad contact with us very soon after entering the shop. Made us feel welcome and let is know they would be with us as soon as possible which gave us enough time to have a look around ourselves. James then came over to see if we needed any help, he guided us through the different products after checking our sleeping habits, we didn't feel under any pressure to buy a particular bed at mattress, just well as used and satisfied with our purchase.

Charlotte was absolutely lovely and could not have done more for us. She was very customer focused.

Very friendly and helpful. No pressurised selling and able to take time selecting the right product

Every question asked was answered in a way I understood and sales staff were very polite and accommodating

Very impressed with the mattress selector and providing many options of mattress for us to choose from. Very good customer service provided by James.

We were greeted by Charlotte as soon as we entered who helped us during our visit. She recommended we use the bed machine so she could match the correct mattress to suit our needs. We had our baby son with us and she kept him entertained while we were having the analysis. We were shown 5 mattress options and her product knowledge was great. We felt confident we were in good hands

The assistant was quick to identify our needs. Was welcoming to us and the children. He made sure he kept them entertained whilst we were making an important decision about what to buy and what would meet both of our needs in a new king sized mattress. I was offered water and the boys had a great time colouring in. They were super delighted with the childrens bed time story books.

I was highly impressed with the customer service. He talked us through everything and explained the machine that gave us guidance on what was the best mattress for our needs. His name was James from the Worcester branch