NTB-National Tire & Battery

"I took my 2014 Jeep Wrangler Unlimited to this NTB location for, among other things, an oil and oil filter change. About two days after picking up the Jeep, I noticed a smell of burning oil. Upon further inspection, I discovered that the NTB mechanics had over-tightened the oil filter cap, cracking the plastic oil filter housing. Oil had been gushing out from the large crack in the housing and burning on the hot metal. I took the Jeep to the Service Center at Clear Lake Chrysler Jeep Dodge. They confirmed the problem and noted that inexperienced mechanics and service centers frequently over-tighten the oil filter cap on Wranglers, leading to a multi-day, expensive repair. In short, if you have a Jeep Wrangler, be careful using this place. A $50 oil change could turn into an expensive repair and put your Jeep out of commission for weeks. I have been working with NTB's parent company, TBC Corp., to get this issue resolved. It seems that TBC Corp. might just pay for the repairs without me having to bring a lawsuit. It turned out to be a costly and tedious mistake to resolve. I picked up the Jeep today after 13 days at the dealership for repairs. The repair bill was even higher than I anticipated---$853.05. The dealer identified the cause as: ""Aftermarket shop-broke oil filter adapter/cooler assembly during oil filter replacement ... was over tightened and broke."" Given that I noticed the leak less than 100 miles after NTB had changed my oil, the cause is more than clear. Dealer and NTB Invoices here: https://imgur.com/a/eq23x What appalls me most is the behavior of the store manager, Douglas Thompson. He reached out to me based on my online reviews commenting on the service his store provided. Our conversation was precisely why I went straight to the parent company: he played dumb, asking me ""what is an oil cooler assembly."" What might be more troubling is that he wasn't lying and truly doesn't know of a standard component of a modern vehicle. He denied liability and tried to bully me until he figured out I am an attorney, am working with TBC Corp. to resolve the issue, and have abundant evidence establishing the cause of my oil leak. Will follow up with the outcome with TBC Corp. The lesson is, don't waste your time going to the NTB store manager if you have a problem: he will simply give you the runaround and play dumb."

Awesome customer service

Poor management! I bought shocks and brakes a few years back and was told that they had a lifetime warranty for parts. I'm told now that they changed their system in 2013 and now the warranty information is lost. They wouldn't even try to investigate. They suggested I call someone that had been working at NTB at the time to help review my receipt. If I could give less than 1 star I would.

It was quick without high pressure additional work.

Worst service ever. Had to get rid of my truck after the inexperience mechanics at NTB got done with it. The worst thing is that I'm still getting a bill every month from them for a bad job they did.

I showed up to this ntb because I needed my battery checked and it was the closes store to me.

Received the tires that I wanted promptly.

Helped me find tires for my Truck, wasn’t aware could do oil change among many other things as well. Completely taken care of. Will be returning

Very knowledgeable About what is being Done to vehicles they are working on.

The staff was very knowledgeable and it took less than one minute to check in

Got in quickly and got out quickly. The front deck girl was very helpful and awesome.

Got me In and out in A very timely manner. Always Makes sure I Am taken care of. Will return To this location

Associates were great and very helpful. Repair was done quickly.