NTB-National Tire & Battery

690 ratings
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Location

5234 US 290 West,
Austin, TX 78735

anonymous

By anonymous | 10/30/2016

Service was excellent.~ team was knowledgeable and serviced the vehicle in a timely manner-

Margie T

By Margie T | 7/6/2023

I have always taken my cars to the dealership for all services, including oil changes. I called NTB which is close to my home to ask if they use OEM or high quality oil filters and if their oil change was comparable to the dealership. The person I spoke with was very helpful and not at all bothered by my (sort of) dumb set of questions. I was able to book an appointment quickly and actually paid a lower price for much better service (synthetic oil, premium filter, and timely turnaround)--- than I experienced at the dealership. In the past, I have purchased tires at NTB for other vehicles, but never thought to have my oil changes done there. I was in and out in much less time than dealership where it was not unusual to wait for over 2 hours, even with appointment. Thank you NTB -- you have won me as a steady customer going forward! Also - the staff was not only polite and helpful to me, but their conversations with each other were friendly and easy. It was clear, that the atmosphere in this business is a comfortable and professional one@ Brave NTB!

anonymous

By anonymous | 4/26/2019

It was fine. Just had to wait a little bit longer than expected. The master cylinder is ok.

Alex

By Alex | 6/28/2023

I've come to this location over the years and always get professional service from helpful staff.

anonymous

By anonymous | 7/16/2018

It was quick to get my car and have a new battery put in. But, it was a little on the pricey side.

K. Newman

By K. Newman | 6/28/2023

I have come to this NTB for almost 2 decades. Jason is professional and upfront about time and cost. The diagnosis and alignment were super fast.

Ngoc Minh

By Ngoc Minh | 8/28/2017

Na

Joy

By Joy | 6/28/2023

The gentlemen in the front are very nice and helpful. I feel confident they are honest people. They were able to fix my ac quickly.

Ngoc Minh

By Ngoc Minh | 8/28/2017

Na

Brett M.

By Brett M. | 6/22/2023

Very straight forward, friendly and very experienced. I was very pleased with how I was treated.

anonymous

By anonymous | 9/12/2016

Friendly and great service!

Tom F

By Tom F | 6/21/2023

Outstanding from the check in to until i left ! Truly remarkable experience of customer service.

anonymous

By anonymous | 8/26/2015

Other than waiting two hours for oil change/ tire rotation technicians were very apologetic

Marvin D

By Marvin D | 6/18/2023

The tech diagnosed my problem quickly and repair was done in a timely fashion.

anonymous

By anonymous | 3/3/2016

Very slow service. Should never take more than an hour for an oil change and tire rotation. There were no cars in front of me.

Sharon A

By Sharon A | 6/15/2023

I've used NTB for years and have always been highly satisfied with the service and services I have received. Today I referred a coworker and he was very impressed with the speed and friendliness of the team.

anonymous

By anonymous | 12/24/2020

Terrible service, I will never go back to these people.

Wanne

By Wanne | 6/15/2023

This was my 3rd visit to this store and everyone is always nice and the service is fast. This is the only store we go to and I drive from out of town.

anonymous

By anonymous | 5/29/2020

Worst experience, they did nothing actually. My AC still blowing hotThey basically did nothing and extracted over $100 from me. They frame the diagnostic issues in your car, to extract more money step by step. Never recommend this store to anyone.

JAG

By JAG | 6/13/2023

The tech was very helpful, explained options, gave me price and serviced right away. Plus I like the warranty that came with my battery