
By anonymous | 5/17/2018
Didnt like the quotePricing was way too expensive.

By Customer Service was great with a quick repair turn around time. Highly recommend | 2/18/2023
Great customer service Quick turn around

By Jaquelin | 11/10/2017
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By Glen E | 2/18/2023
Polite staff. Great service. Good work. Not too long of a wait time either. So I'm happy.

By anonymous | 10/13/2020
Disrespectful customer service

By Louise T | 2/18/2023
Everyone was extremely nice and courteous.

By anonymous | 4/16/2016
Quick work, sloppy work put wrong sized tire on car

By Sharron .C | 2/11/2023
Very clean waiting area.Such a pleasant atmosphere everyone so respectful and welcoming.Very much on schedule with your scheduled appointment.Will alway’s give my friends and neighbors a good word for NTB.

By anonymous | 2/24/2018
Do not take your car here! They are scammers! They will order your parts from auto zone instead of original manufacturer parts and charge you the same price. They dont even know how to tighten a bolt after doing a job....which resulted in more damage to my car. This store is a lawsuit waiting to happen and should be shut down.

By MTM | 2/9/2023
The sales associate I worked with went far above and beyond. I first called out to see if NTB could get both my cars could get aligned under an alignment plan I purchased for both as I was under a time crunch. He not only worked with me but got the other car worked in right behind it. I could not ask for better service and it was all because of the Sales Associate duty. His personal care alone would have me coming back to NTB. He definitely deserves to be recognized.

By anonymous | 2/18/2018
Service was terrible, tried to force over sale me on multiple things when I went in saying I only want a tire mounted and balanced. In addition they told me they couldnt install parts not purchased there but, then once o got there suddenly that all change when I got there and lastly and most disappointing I left the location i they forgot to give me back my wheel lock and I was more than 25 mins into my 1 hour and 30 minute commute getting a call about not giving me back my wheel lock

By bhout | 2/7/2023
The young lady at the desk and the employees working in the back were outstanding. Just not enough employees for this store.

By Dea C | 2/6/2023
I had stopped coming to Merchants, when that was the old name and was very unsatisfied with the service and staff. I have come back several times lately and have had a good experience. I will continue to come back because I believe with the new staff, thing s are getting better

By Anonymous | 2/5/2023
The man checking me was great. Very friendly.

By PRS, Clifton, VA | 2/3/2023
All Associates, Latee, Dylan, Luis & the gentleman who did the actual work were friendly, professional & efficient! I’ll be back!!

By Anonymous | 2/1/2023
Great staff and support.