NTB-National Tire & Battery

1219 ratings
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Location

8423 Central Ave,
Capital Heights, MD 20743

anonymous

By anonymous | 11/28/2016

The service was good. The wait time was terrible. I was there for 5 hours.

Christopher Adkins

By Christopher Adkins | 5/22/2023

NTB did the service I was asking for and also advised me and quoted for services I need done. I was satisfied with what was brought to my attention and satisfied with the understanding of my situation.

anonymous

By anonymous | 9/20/2016

Difficulty to get anything done at this place. The service has seriously fallen off.

Asthma

By Asthma | 5/21/2023

I was very satisfied that I was able to get an appointment on a Sunday the very last minute! Thank you again!

anonymous

By anonymous | 7/25/2016

All I got was an oil change, I have no complaints it all went well I was in and out of there pretty quick.

Keana

By Keana | 5/20/2023

The customer service was great

anonymous

By anonymous | 7/19/2016

I dont like that they do not top off all fluids when changing the oil. Also, even after scheduling an appointment and being told I wouldnt have to wait long, I still had to wait.

Jw

By Jw | 5/20/2023

Richard an his team are the best, they give me in and out in a timely manner. Thanks again ntb. I will be back

anonymous

By anonymous | 3/19/2020

The service was horrible. First, the didn't have the part they needed to change my oil. I can understand that. The issue was that they didn't give me notice before I was in the shop for over an hour. Second, they tried to charge me an additional fee for extra oil when my vehicle does not require additional oil. Lastly, they stated that they top off all of the fluids. I purchased the highest oil change that they oil change they offer and they didn't top off my fluids. Horrible service!!!!

Richard

By Richard | 5/20/2023

The manager was very nice and his crew was just as good. People were being nasty and they were all professional. I will be back.

anonymous

By anonymous | 9/1/2019

the service was only fair.

Bokoncept

By Bokoncept | 5/20/2023

Great customer service from car expert Furman. Very knowledgeable and easy to talk to when explaining the issues with the vehicle. Highly recommended

Tamekah Godfrey

By Tamekah Godfrey | 6/13/2017

N/A

As

By As | 5/19/2023

Very good customer service skills provided by the manager, he was on point and kept me informed. I will return in 2 weeks .

anonymous

By anonymous | 1/28/2021

I had to go back because my truck was leaking oil and the technician stripped the groove in the oil pan so I have to go back so they can replace the oil pan.

Rjp

By Rjp | 5/19/2023

They were busy and Richard still took me and gave me an estimate for other repairs, that I will be back repairs. Thanks Ntb

anonymous

By anonymous | 7/29/2020

I had a 11:00am appointment at this place to get my AC serviced. No mechanics was the first excuse. (Understandable). Then after 5 hours they had to order parts. I just left. Wasted an entire day.

Sprigg

By Sprigg | 5/18/2023

Ebony was amazing. She was patient with me a

anonymous

By anonymous | 12/5/2019

The service was timely and my problem was solved professionally and effectively.

DC

By DC | 5/18/2023

My experience with NTB has been nothing but the best, I appreciate the staff. I want to personally thank, Mr Furman, Richard and the mechanic Sam for an excellent job.