Dreams

I first visited the Dreams Store in Kidderminster back in January 2021 before the lockdown came in. Becky the store assistant showed me through the ranges of beds and mattresses available. Becky's knowledge of the products and ranges was excellent. She provided me with the answers to all my questions and showed a passion for the products she was selling. The lock down was then introduced and I was unable to progress the purchase. Post the lockdown easing in May 2021, Becky contacted me to point out that there was a deal on the mattress. I hadn't progressed the bed purchase, however Becky was able to come up with a deal and I was able to progress the sale last week. If it hadn't been for Becky contacting me I would probably not have progressed the sale.

Becky was friendly, approachable and knowledgeable. She was amazing with our children, one of the beds was for our youngest daughter. She listened to our needs and budget and was not pushy at all.

We booked an appointment and Jason the store manager greeted us as soon as we arrived, he could not have been more helpful! Found the atmosphere in the whole store friendly and relaxing. Cannot wait to receive our new mattress now 🌟

We went into Bensons Beds first, but the service there was appalling not a great experience. As soon as we arrived in Dreams the service and atmosphere was completely different, nothing was too much trouble offering advice and refreshments giving total conference in buying the product

Brandon was extremely polite, knowledgable & helpful

Quick, friendly & polite service :)

There was good customer service and assistant was very knowledgeable

Very helpful, chatty and informative

I was greeted at the door by Brandon who took the drawer I was carrying without being asked. He understood what I wanted & immediately presented some swatches to compare with my drawer front. Nothing was too much trouble & he even carried the drawer back to my vehicle. As a disabled customer, I was grateful to the care & attention I was shown by all members of staff.

High quality of service enabled our purchase within a minimal amount of time and at a very good price. Delivery within 7 days also better than expected. Member of staff who dealt with us made our visit a very good experience and the environment was covid safe. An overall excellent shopping experience!