Dreams

Jason was helpful, knowledgeable and friendly without any sales pressure. There was a good selection of good quality mattresses available.

Becky our sales executive was absolutely amazing and after assisting us locate our perfect bed frame escorted us to the sleepmatch where we then located our perfect mattress. Becky was absolutely phenomenal and couldn’t help us enough with this being our first bed buy she also had a few tips from Jason who also was more than happy to supply us with any information we needed. Have already rang my mum to tell her the good news, she’s buying a new house later this year and said she would definitely be going to Dreams Kidderminster!

Was met with great customer service as soon as we walked through the door. We were approached by Becky who explained all the different products you had in store and showed us similar items which we could order online if it wasn't available in the store itself. She introduced us to the sleep assess mattress which was a good experience and really helped us identify the best mattress type for us. Once this was done we picked a frame and mattress very easily and the order was placed quickly. Becky allowed us to choose our delivery date and offered half price pillows which we purchased.

Brandon was very friendly and professional. He seemed very knowledgeable and was very helpful with no pressure in pushing us into a sale. I would recommend going into the Kidderminster store again.

The store manager Jason couldn’t help us enough he and his staff was very welcoming .

We were greeted straight away and asked what we were looking for. The salesman listened to our requirements and found us the beds we needed online. The salesman was very knowledgeable and chatted whilst taking down our details.

Jason was really helpful and did everything he could to let me know all the information on the beds and mattresses available.

I was served by a man called Brandon, he was very patient made me feel welcome also had first class product knowledge. He also allowed me time to make an informed decision. Finally he processed the whole purchase effortlessly and to suit our needs. Exceptional customer service from him with no pressure. First class.

Brandon displayed a great deal of knowledge, which gave us the confidence to make a purchase. We were helped and informed but not pressurised in any way.

Basically I had already searched for what I wanted at home on the internet, and when I found what I was looking for I took a screen shot and saved it to take to the store in Kidderminster. As I walked through the doors I was taking my phone out of my pocket and the lovely Rebecca came straight over to help. I was offered a drink while we filled out the receipt and then Rebecca took me over to where the mattress I wanted was. She even carried it out to my car! You just don't get service like that anywhere. I will definitely be going there again.