Pandora Jewelry

It was the beginning of a promotion and only two workers. No control of who was to be next. No knowledge of items. Had to show photo of what I needed. First ring given to me was missing a stone. Sizes not available I still purchased half size bigger and one size bigger now have to return because way too big. I was rushed during purchase even though I had other things in mind to purchase. Bracelet purchased is damaged so have to return as well. Basically my whole purchase will be returned. This was the worst pandora experience I have ever had. I always go to the one in NYC and never had a problem. It’s sad because this location is the one closest to my home.

The cashier asked if I needed a receipt of the original receipt when I was done because I made a exchange,I said no but when I went outside and though about it I went back in to get a copy and they wouldn’t make me a copy. They just told me to take a picture of it. I felt like that is very rude.

The sales agent was very pushy. I've told her I was looking to purchase a gift and the price was set at max of $80. Ask her to how me around to see what bracelets were available. Her response was "why don't I give you a book and you look at the catalog till you find something you like then let me know and then I can show you" her demeanor was not welcoming. Liked something the store didn't have in stock asked if she can find the closest location that has it so I can travel there. She said " No, CAN'T heck for you, you have to check yourself -- go on google in your phone and look up the number and call them" WHAT TYPE OF SERVICE IS THAT? NOT HELPFUL - at that point I just purchased whatever was there and will now be going to the 42nd Street location to exchange.

Staff not friendly, snotty and judgmental

The sales associate ignored me and tried to give me a hard time on my exchange when everything was accurate. I waited there for long time with nobody saying hi or tell me to wait on the side if they were busy with other customers

El personal no te da la ayuda que uno necesita se portan tan groseras???

Aside from a purchase, asked to exchange a gift (rope bracelet too small) but was refused -told not resalable! Clasp is tarnished which IS A PRODUCT problem!

Yesterday I was told about the bracket promo. The manager made it seem it only for Pandora card holders. I understand there is a quota and teams are expected to push the cards. However I don’t have a CC and didn’t want to apply. When I read my email there was not such requirement, I am a club member. As a customer this makes me feel like I can’t trust the information being given. I have purchased 5 charms within the last 3 days, all for gifting. To top it off when I tried to place the order online at home I could not, my order wouldn’t process. I tried again this morning however the promo is now over. This is disappointing, and most of all doesn’t feel good as a customer.

Porque no entran los char es muy grande la entrada del brazalete

when i walked in they said hello by noone came to help. theb another customer walked in and they went to help her. seems like i was a second class citizen..making me wait around..