Pandora Jewelry

Customer service experience is lacking at this location. We’ve visited many times and its always disorganized and not properly managed. We understand that the stores can get crowded, but handling those situations is part of management. Customer’s need to be informed in a timely manner about waiting, There should be communication when this happens and customers just wait until frustrated, then there’s communication.

I called the store and no one answered and when they did they put me on hold for 1 hours and when I hung up to call back no answer and they store was opened.

I was purchasing a gift for my 14 year old cousin's birthday. Went into the store. one associate told me she will be with me in a moment. no worries, waited. Then I was redirected to Angelyn. She was very unprofessional, not helpful and dry. I asked to see the Sparkling Infinity necklace. It was a little on the small side. So I then asked to see the circle of life in rose gold and silver so I can pick the best one. My daughter picked the rose gold. I had already told Angelyn this was a gift for my 14 year old cousin. She said ok. She began to place it in a box. The front of the box had some grey glue that was stuck on it. When I asked her for a different box, she took the necklace out, threw it into the tray they have behind the counter and then got a different box. She then placed it in there. The necklace is not inexpensive for her to throw it like that. From that point, it was a total turn off. I just wanted to pay and leave the store. After I left the store and was home, I realized this purchase came with a belt bag. I have been calling the store for 3 days now.No answer. poor customer service. I just contacted Pandora at Ridge hill who is willing to give me with the belt bag.

On 7/23/21, I went to the Pandora located in the Cross County Mall (8000 Mall Walk, Yonkers, NY). I began to search in a catalog that was placed on the counter towards the customers. There was no indication this catalog was not for customer use. The manager, Veronica, aggressively and rudely snatched the book from my hands after telling me "You cannot touch that!" She snatched the catalog from my hands as she exclaimed those words, without giving me an opportunity to remove my hands. I would have gladly stopped touching the item, but I was not given a chance to release the catalog from my hands before she abruptly and inappropriately took the catalog. This is absolutely unacceptable and inappropriate behavior from a manager in an incident that could have been handled with more grace and respect. If Veronica acted excessively aggressive for touching an item that was clearly within the reach of any customer, I can only imagine how she handles any conflict that may arise in this location. Her reaction was disproportionate to the matter. Veronica did not even bother to apologize for her behavior. The manager at this location is doing a complete disservice to the image of the store.

The sale person- unpleasant, she was bother with any question I ask , she act like she was doing me favor - very uncomfortable experience!!!!

The sales associate not friendly

They were rude make racist remarks won’t give me my money back for the product i wanted to return I was uncomfortable felt very disrespected etc

The employee was very rude for no reason , very antisocial, seem like I was bothering her while asking questions. Her name was safa

The waiting time was unsatisfactory and once inside I felt unappreciated and the rep was a little rude. And the prices didn’t match what was on display. Rep was Sharing one tablet-again had to wait to pay. Not very good experience.

The line outside the store, was cold and I wait for long time