Dreams

I visited the Wakefield store, the staff were friendly and helpful. I knew what I wanted, ordering was simple and quick. Delivery was to my liking.

David was brilliant from the moment we first walked in not really knowing what we wanted to the final purchase. He was helpful asking us lots of questions to help find the perfect bed. We used the dreams bed machine and were offered a drink afterwards and were then escorted around the shop to try the different beds that the machine suggested. The shop was Covid safe with our own pillow and were not rushed but encouraged to try each bed as often as we wanted, going back to compare the different ones. David was very professional and knowledgeable and no question was too much trouble. He was very thorough and ensured that we were happy with our purchase.

Melvyn listened to all our concerns and never tried to push any particular product. The experience was all about us and our needs.

Friendly staff and excellent customer service at dreams Wakefield

The customer service was exceptional. Jason took time to understand our requirements, he took us to the mattress machine and then took us to try out various mattresses. We were very pleased with the service.

I wanted to purchase a single bed for my spare bedroom. I was offered good advice and a couple of options. Within 20 minutes delivery date was sorted for when I wanted and it was all ordered.

We were served by Melvyn at your Wakefield store - he was great; professional, personable - offered and made us both a coffee. Talked us through the different options. Listened to us squabble about mattress firmness. Spent an hour with us as we chose our bed and mattress combo - we had been to several other bed stores and this was by far the pleasantest experience - we didn't feel pressured, just helped when needed. We returned the next day to pay the balance and Melvyn wasn't there but his colleague remembered us and was equally pleasant we we asked to change the colour of the bed base we had chosen, this wasn't a problem and was sorted in a jiffy. This is an excellent store because your staff are happy to be there.

The gentleman new what he was talking about helped us from start to finish, very helpful and knowledgeable

Jason was excellent in helping us find what we needed. He was very knowledgeable about the products and very friendly sky and patient.

Great knowledge understanding our needs and budget