Dreams

The length of time we had to wait for prices for different items as your internet was down. But well done to the assistant, Lauren, for using her phone and probably her own data, to go on your website to get prices.

Greeted me straight away, found out what mattress was suitable for me with the mattress simulator, offered me a coffee and showed me round all the suitable beds explaining what each one was was.

I would have liked a wider choice of frame bedsteads - I went with a divan in the end as there wasn't a frame which was suitable, but would have preferred a frame.

We have not received the mattress yet - there is quite a long lead time for it (but this was explained to us) so we have not yet had the opportunity to try the purchase at home. However, we were very pleased with the assistance offered, questions answered, space and time given to try the various products available in store and also the non-pushy approach of the coleague.

The mattress that I purchased was not included on sale. I was waiting to buy after Boxing Day assuming everything is on sale or even there is a small percentage of reductions. I'm still awaiting it to be delivered, hopefully I made the right choice of buying it.

As the product was advertised prior to my purchase at £50 less ( starting in a few hours time). I returned to the shop the next morning and requested a refund of the £50 difference or product to the value. I was informed that this would be referred to Customer services and that it should get sorted. I certainly hope so !!

Just that it is so awkward to get to in Carlisle

There was only one shop assistant helping in the store and she was trying to help everyone. It was a good job the shop was not really busy.

Long delivery time

The day we visited the Carlisle store, the young staff member, name began with an O, was on her own with the phone ringing and customers queuing. She coped very well- make a quick coffee for those of us waiting and efficiently dealt with the paperwork. May I suggest a coffee machine so that your staff when on their own can continue the business while the waiting potential customers help themselves to coffee.