Dreams

I went to your store to buy a double bed and mattress. I was served by Dale who extremely attentive and had excellent product knowledge. To help me understand the differences between mattresses he encouraged me to try out the selection in store. Trying them with a pillow. He was very adaptable and used excellent communication skills to myself and my 3 year old little boy, who also enjoyed trying out the mattresses. Although this was an positive experience I regret doing so as now I am desperate to buy a tempur one! I was offered a drink while I waited and he helped show me what products were available as I needed it there and then. The bed I wanted was not available for delivery until the 14/04/2018 so I did not purchase during this visit. I will definitely be back for a new mattress and pillows (as I wasn't aware they played a part in a good nights sleep. Fantastic customer service, well done!!

We walked into your carlisle store and was immediately approached by your assistant Vicky, She was very friendly and very knowledgeable on the products we were actually wanting. She offered us tea/coffee while we were there and showed she had plenty of time to show us around and told us about the offers in store. I would definitely recommend your store to other people as the service was excellent as well as the prices.

Vicky took time to understand our requirements and took us through a very effective mattress selection process.

The staff were exceptional, Vicky paid attention to my needs and was very knowledgeable about the products on offer. She took me through a very swift and informative process of elimination to decide on the right mattress. Meanwhile other members of staff entertained my two young children and were very attentive to them. What I thought was going to be a stressful time was actually made really relaxing, they made us feel welcome and were quite frankly brilliant! I hope this is passed on to the team on duty today as they have excelled themselves, thank you once again.

Victoria was extremely helpful and knowable and we were pleased with the speed of ordering

Help as soon as we walked into the store. Shown a wide range of mattresses and given time on our own to test them out. Assistant kept her distance but was back with us whenever we needed her.

Eddie approached us with a smile and was very helpful from start to finish

Attentive service, help in selecting our products

The sales assistant, Eddie, was most patient and helpful. He was unpushy and very nice to deal with.

Dale - Carlisle, was incredibly informative and friendly and we felt 0 pressure during the whole experience.