Dreams

214 ratings
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Location

Unit 3, Byron House, The Maltings,
Shaddongate ,
Carlisle, CA2 5TU

Sue G

By Sue G | 3/28/2019

As entering the shop the assistant came and asked if I needed any help, asked if I'd like a drink.and very extremely pleasant and very helpful.

Mike B

By Mike B | 3/24/2019

Very professional and efficient service. Vicky was really helpful and had a good understanding of the products she was selling.

Ellie T

By Ellie T | 3/23/2019

We came into Dreams looking for a headboard of a certain type, saw one and bought it, getting delivered on the 1st. The staff were professional and friendly.

Dennis P

By Dennis P | 3/19/2019

Knowledgeable sales person without being pushy, showed us various products to try, well mannered.

Dave and Joanne S

By Dave and Joanne S | 3/19/2019

We were dealt with by vicky at the Carlisle branch. She was extremely helpful, knowledgeable of the processes that I needed to go through during the process of purchasing a new mattress. And by all accounts, vicky gave a running commentary of what was needed, what was being done, and what was going to be needed next in our process. All of this, and she also needed to contend with procedural changes that she had to navigate through, that she wasn't immediately aware of. Because she was very competent in her knowledge of the procedures, she quickly identified these changes and dealt with them. My partner and I were very pleased with vicky and her professionalism in her job. She is a credit to the store. Dave and Joanne.

Chris J

By Chris J | 3/17/2019

I used to train in customer service and now am a business owner therefore take notice of detail and recognise when someone has it right. When a friend took me to the Carlisle store to have a look the sales assistant Vicky was outstanding. She knew exactly when to leave us looking after providing information yet being available for any questions without hovering. She made me feel very comfortable and had patience with me getting on and off the beds (I have mobility issues) offering appropriate help and support. Her advice and product knowledge was brilliant. I went back with my husband and have to say was disappointed that she wasn't there as I really wanted her to benefit from our sale. The lady that helped us was good but no where near as skilled as Vicky.

Malcolm Anderson

By Malcolm Anderson | 3/16/2019

The saleswoman Vicky Bye was very helpful to us about which bed to get and what she recommended, also she was brilliant at sign language as we are deaf. Next time we visit we would love to see us again. ( Carlisle )

Heather c

By Heather c | 3/14/2019

Excellent service and good choices. I have also brought my friend to the store today because of the service and would not hesitate recommending it.

Lorraine.V

By Lorraine.V | 3/13/2019

Staff was very helpful..

Gavin C

By Gavin C | 3/3/2019

Lauren the sales advisor was brilliant with assisting us choose the perfect mattress. Made us feel welcome and didnt pressure us at all, offered to give us time on our own to discuss. Was impressed with service especially as she was new. Thank you!