Dreams

The way that we were catered for was brilliant, the amount of time that was given to us to make sure that we got exactly what we needed, again , was excellent, other outlets could learn a lot by the way that the Staff treated us over our order, in time ,and care given.

Staff were very friendly and approachable, we were offered drinks and talked through our options with no pressure to buy.

Hot Drinks Provided Sleep Watch undertaken to help choose the correct mattress Offered pillows at reduced rate discount given on mattress

Grimsby store has great knowledgable friendly staff and nothing feels too much trouble.

Malcolm was extremely helpful and guided me very professionally towards buying the right mattress. Extremely good service in the showroom and very pleased with the buy

Nothing was too much trouble, questions answered with excellent product awareness, very friendly and attentive customer service from Malcolm very welcoming. Also no time restrictions so able to test all beds and mattresses to find the most suitable for my needs, although spent more than i really wanted was happy with the information & service given, would highly recommend the store to all friends.

We visited your Grimsby store to look for a new mattress. We didn't really know what we wanted. We were greeted immediately by the whole team and were approached by Malc to see if we needed help - which we did! Malc recommended that we use your sleep scanner to help us choose a new mattress. We were both a bit sceptical about this, but gave it a go regardless. We were really pleased with it and tried the mattresses recommended. Malc was really helpful but without being pushy or overbearing. He gave us the information we needed then left us to it. We were both really impressed that he didn't try to sell us anything we didn't want, like a whole new bed, and that he gave us time and space to make our own decisions. At no point did we feel under any pressure to buy or that we were "being a nuisance". The store was also really clean and bright which helped with the whole experience. Having never been to a Dreams store previously, we were both very impressed.

Staff helpful, assessment and recommendations for our needs most helpful, opportunity to try various products in store also most helpful

Easy to park outside, staff extremely friendly, helpful and knowledgeable. They couldn’t have done anymore for us.

James gave me a sleepzone check and let me try all beds and didn't rush my decision.